Product Owner of internet banking and mobile application. Responsible for the complete delivery cycle from an idea, analysis, description, business case, all the way to deployment to production. Maintaining the product backlog, writing user stories, participating in SCRUM ceremonies and leading developers, preparing and running test cases. Mobile application release management and app stores presentation ownership. Projects: - PSD2 compliant mobile application and homebanking - re-design, development, and release management- Apple Pay / Google Pay functionality development management- Huawei AppGallery launch- Personal loan in mobile application launchKeywords: mobile app release management, UI, UX, SCRUM, Agile, CX, UAT

Building up the brand of telco startup. Writing content for inbound marketing. Setting up new channels. Presenting the company at events.

Managing campaigns for OMV and Huawei. Have to say I enjoyed every part of the process: brainstorming ideas, taking photos, preparing Facebook Ads or polishing a copy, that would just convince you to read more. The fun part was combining our team skills from different digital disciplines together: PPC, analytics, design, UX and media planning.

Helping Singa to grow the customer base and learning more about AdWords, AppStore Optimisation, SEO, Facebook Ads and start-up environment. Gained a clear vision of how to succeed (and how to fail) in creating awareness and growth.

Teaching you how to be cool on the beach. And also a bit of kitesurfing.

Helping Aktivni Vinne Sklepy with SEO, Google Analytics, social media marketing and tasting the wine.

My goal at Hauskafe was to help the customer to find us easily, make him feel like at home, and ensure that he never leaves the place :-) (no, seriously that was our business model)

The main part of my consulting and pre-sales work in Lionbridge was about presenting documentation authoring solutions to customers. I was analyzing customer's requirements, setting up documentation processes and tailoring the documentation environment. Supporting sales, quality assurance, training, and developing processes.The documentation part of my work was about transferring complex technical topics (e.g. LTE networking) into an easy to comprehend form. The outcome was technical support material that was crucial for support and aftersales.In my daily work, I met a lot of different (busy) people and interview them. Together with these domain specialists, we transferred their tacit knowledge into an easy to understand documentation and manuals. The biggest challenge and the actual beef here was in working together and amplifying the essential.

Product ownership:As a product owner of a mobile educational software platform, I was part of Scrum development process in an international project. I maintained the product roadmap and translated the project's big picture into concrete product features. Being the main link between customers and the development team required analyzing project needs and requirements, gathering specifications and maintaining the product backlog according to constantly changing priorities and schedules. I supported the execution and management of the project and guided the development team. Customer support:Consulting with customers, creating product specifications and submitting proposals for new features.Creating project training and support materials for end users, customer and project partners. Acting as the main person for the end-user technical support helped me analyse users' behaviour and shape the product requirements accordingly. Testing:Implementing the product's acceptance procedures and quality assurance practices.Executing acceptance procedures and testing.Supervision of IT methodology and processes. Creating product release notes.

Technical Documentation:Development of technical documentation in key technologies of wireless telecommunications (3G, HSPA, LTE). I was responsible for maintaining the customer's documentation library. This meant making changes and updates as well as documentation structure management. My technical authoring skills include writing specifications, configuration documents, installation procedures and training materials for both hardware and software. I also created vector graphics and took product photos for documentation.Training and e-LearningI coached new technical writers locally and, when requested to do so by customers, provided onsite training in different countries in person. I was responsible for final handover of projects to teams abroad. My responsibilities in the area of e-learning included planning, design, scriptwriting and multimedia creation.

- Monitoring of critical business servers and processes.- Central European connection oversight. - Problem solving management. Investigating problems and other requests for support; determining appropriate actions to take.- Providing management with accurate reports and updates on issues within the sphere of my competence.