Joseph Anderson Email & Phone Number

Texas, United States

• Led national sales strategies and operations for FiberFirst, exceeding targets and guiding Market Managers for optimal market penetration.• Negotiated third-party vendor contracts, managed relationships, and developed Power BI tools for data-driven decisions.• Fostered a culture of excellence, managed budgets, and reported to EVP and CRO on sales performance and strategic developments.

Bellevue, Wa, Us

The Customer Experience Insights team is a high-profile team of experienced thought leaders and problem solvers that are focused on the creating a best in industry experience for our customers. Uniquely situated at the nexus of multiple functional and channel organizations, the Customer Experience Insights team operates in a highly matrixed and collaborative environment across the Consumer Sales, Customer Care, Finance, Competitive Insights, Marketing, Digital and Supply chain organizations. The team is responsible for the creation and steering of cross channel customer experience metrics and strategies while supporting the Customer Experience organization with data and analytics that enable timely and well-informed decision making across the breadth of customer journey experiences.• Key contributor to the future customer experience strategies, initiatives and journeys.• Assist Customer Experience Business and Journey teams to develop business initiatives that deliver on that strategy.• Conduct economic and data analysis that provides fact based view points around approaches at an array of customer experience related subjects.• Specific analysis includes customer effort, satisfaction, call driver, NPS, predictive models of customer behavior given a set of information regarding demographics andjourney parameters.• Utilize thematic outputs to conduct economic modeling and/or synthesized decision making and lead post-mortem analysis.• Maintain up-to-date knowledge of strategic frameworks, industry trends and corporate and customer drivers in order to improve, reengineer or maintain companyperformance.• Construct executive level presentations and present complex analytical findings in a clear, concise, and decision-impacting manner.• Develop and maintain positive client relationships in a collaborative team environment.

Bellevue, Wa, Us

Acted as the primary liaison for T-Mobile managing all aspects of business from inventory management, forecast planning, promotions, marketing, network development, and sales results across T-Mobile Corporate Retail, Metro by T-Mobile Dealer Partners (Go Wireless / Portables Choice Group), National Retail Partners (BestBuy, Walmart, Costco) and Authorized Retail Partners (Smart Device Solutions, Video Tech, and CPU Fix-UP) within assigned markets and larger dispersed geographical areas. Stimulated engagement of customers in retail environments and drove the sale and retention of T-Mobile products and services by actively supporting efforts of District Leadership Teams, Rural Indirect Sales Managers, Account Executives, Indirect Account Executives, Retail Store Managers and Mobile Experts. • Created and maintained strong relationships within National Retail Partners, Third Party Retail, TPR, and Authorized Retail such as Metro by T-Mobile (Go Wireless / Portables Choice Group), Costco (Wireless Advocates), Best Buy, Walmart (OSL and T-Roc), Connectivity Source and United Wireless.• Managed operational components and long-term objectives, strategies, and initiatives in keeping with T-Mobile’s goals for small town rural America expansion.• Conducted regular reviews of business performance, promotional strategies, device roadmaps, and marketing merchandising to develop feedback and plans to deliver performance improvements across all referenced channels.• Supported Rural Indirect Sales Managers in identifying new target areas for authorized retail expansion anddistribution. Aiding in early life contract negotiations, initial onboarding, ongoing training and regular weekly andmonthly performance reviews.• Contributed to strengthening communication and cross-coordination with Retail and HQ organizations,Engineering, Marketing, Customer Care and Human Resources.

Overland Park, Kansas, Us

Accomplished business milestones by capitalizing on emerging trends via proactive management approach. Utilized improved training and motivational strategies for optimizing team efficiency and productivity. Enabled repeat and referral business by leading and implementing effective customer relations strategies and prioritizing customer experiences. Attracted customers and amplified sales by maintaining locations in line with emerging / changing market demands and executing resets and special events. Delivered training and hands-on assistance for development and transformation of managers into successful leaders to achieve desirable outcomes.• Planned and managed sales operations by utilizing updated knowledge of market trends and conducting detailed forecasts, resulted in reaching profit goals.• Facilitated in outperforming sales KPIs by managing operations and aligning underperforming market with KPIs.• Established a safe work environment for frontline partners by navigating influence of global pandemic and adhering to applicable SOPs.• Collaborated with COR Strategy team for devising care and telesales in retail programs for boosting engagement of frontline partners during a global pandemic.

Basking Ridge, Nj, Us

• Always maintained leadership continuity, establishing clear hierarchy and delegating management tasks to exceptional leadership team members. • Maximized team performance with diligent monitoring and balanced motivational and disciplinary measures. • Developed staff members with successful training programs based around culture focused on employee empowerment and customer service. • Mitigated store losses through effective obsolescence management and loss prevention strategies. • Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. • Created a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions. • Delivered operational excellence in a dynamic sales environment resulting in annual revenue profit.

Dallas, Texas, Us

Master Of Science (M.S.), Biomedical/Medical Engineering

Bachelor Of Science - Bs, Health And Wellness, General

Project Management