Jan Dominic Matanguihan Email & Phone Number

Quezon City, Manila

- Provide 2nd and 3rd level technical support, answering support queries via phone and onsite support- Creation on workstation/laptop image builds, testing, deployment, patches and maintenance- Knowledge in hardware troubleshooting in Desktop and Laptop- Knowledge in Windows Operating Systems (Windows Server, 7, 8 and 10)- Installation and support Microsoft Office, Antivirus, encryption, printers, VPN, etc.- Management and resolution of tickets using Remedy and Tracking total ticket for the month - Perform basic troubleshooting of phone issues and assist telephony team as needed- Has knowledge of network, server and voice infrastructure for troubleshooting and problem resolution- Configuring Wi-Fi Router for Production and Client- Installation of PGP encryption software on laptop users- Work with any other team within IT to escalate resolution to IT issues/tickets impacting our site- Strong communications with on-site staff in support of their IT needs- Knowledge in Local/Computer Policy for blocking- Keeping track inventory of peripherals in all workstation - Working as part of a team

Ortigas Center, Pasig

- Provide 2nd level technical support, answering support queries via phone and onsitesupport- Support users in the use of computer equipment by providing necessary training andadvice- Escalate more complex calls and issues to the relevant IT Support team.- Installing software and application to user standards- Provide assistance and support to colleagues in IT-related matters- Working as part of a team

120 E. Rodriguez Jr. Ave. Corner Ortigas Ave, Barangay Ugong, Pasig City 1604 Ph

Setup and Installation of Lexmark Printer of Client Configuration of Lexmark Printer for ClientMonitoring Lexmark Item for SMART ClientTroubleshoots and repairs Lexmark PrinterHelpdesk to Check the Client Ticket for requesting the parts, troubleshooting and configurationCarry out additional responsibilities as requested by Senior Technical Engineer