Jane Peterson Email and Phone Number
Jane Peterson work email
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Jane Peterson personal email
Senior technical IT leader who delivers business results at the intersection of people, processes and technology...Throughout my career I have been a key partner in achieving overall corporate mission and goals including supporting mergers, acquisitions, divestitures, operating initiatives, and global expansion of industry leading organizations. By optimizing IT infrastructures, and leveraging analytics, I have played a critical role in delivering strong and sustained contributions to efficiency and bottom line results.My business acumen plus formal education in Industrial Engineering (BS) provide a unique perspective in addressing corporate challenges and effectively communicating technical information to stakeholders at all levels. I am passionate about building, leading and empowering multi-national team members and creating cultures of engagement and continuous learning. Other strengths and representative contributions that set me apart include:✔ BUSINESS TRANSFORMATION: Led the transformation of Universal Music Group’s global infrastructure IT operational support team, built a global network operations center, established reliable global processes and expedited resolution of outages with limited resources.✔ COST SAVINGS: Significantly reduced capital costs of global service by outsourcing to a 24x7 service-based model.✔ RESOURCE OPTIMIZATION AND PLANNING: I innovated and automated United Parcel Service’s flight crew planning system. STRATEGIC PLANNING | TECHNICAL & OPERATIONAL MANAGEMENT | SERVICE METRIC ANALYTICS | FULL-CYCLE TECHNICAL PROJECT MANAGEMENT | WAN/LAN/VOICE SYSTEMS | DATA CENTER OPERATIONS | NETWORK INFRASTRUCTURES | TELECOMMUNICATION INFRASTRUCTURES | SERVER & CLOUD INFRASTRUCTURES | BUSINESS CONTINUITY | DISASTER RECOVERY | IT SECURITY
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Sr Director Technical ServicesUniversal Music Group 2014 - PresentSanta Monica, California, UsDirect 24x7 global IT infrastructure operations, including WAN/LAN, Identity Management, perimeter security, unified communications, telephony, remote access and messaging spanning more than 200 locations across 6 continents, including three global data centers. Manage multinational team, outsource providers and eight figure budget. Oversee data center server, storage, cloud infrastructure and cross-platform monitoring support and escalation management. Develop automated reporting tools; formulate metrics for business/stakeholder reporting.✔ Built new Technical Services Department, consolidating key functions into unified group. Modernized network and transitioned telephony. Directed retirement of servers, moved firewalls to next generation, and performed Active Directory refresh of version and domain controllers.✔ Migrated on-prem AD environment to hybrid cloud environment; updated legacy network infrastructure; worked to transition from classic data center to cloud (AWS, Azure). Executed service management transition for infrastructure services improving IT service desk first-call resolution and service metric analytics/reporting. Ensured contract governance and promoted right-sourcing to contain costs.
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Network Operations Director / Sr Network Operations ManagerUniversal Music Group 2003 - 2014Santa Monica, California, UsDirected global 24x7 operational network (LAN/WAN) support service spanning 185 locations across the Americas, Europe and Asia. Directed projects within global WAN/LAN environment and 24x7 Network Operations Center level 2 helpdesk. Managed international team in four countries and eight figure annual budget. Led Universal network team in ongoing application performance monitoring and optimization.✔ Played key role in negotiating five-year single provider outsourcing contract for LAN, WAN, Voice and Security services reducing overall costs. Defined WAN communication requirements and implementation for multiple mergers and divestitures.✔ Managed re-architecture of enterprise WAN from traditional ATM/Frame Relay hub and spoke network to MPLS infrastructure with significant savings while improving network performance and integrity. Served as key member in development of security incident response team; managed design and implementation of QOS solution within MPLS infrastructure participated in setting standards for and rollout of global VoIP; supported MRTG, CVS and asset management updates.
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Global Network Operations ManagerVivendi Universal Networks 2001 - 2003Built and ensured efficient operations and 24x7x365 support for WAN, LAN, Security, Remote Access and VPN spanning the Americas, Europe and Asia. Developed network operation center (NOC) service desk based in Paris and Los Angeles providing follow-the-sun support. Managed team across five global locations.✔ Formulated project implementation lifecycle model. Completed WAN communication requirements and implementation for large mergers and divestures.✔ On-boarded multiple internet providers with high bandwidth links, as early adopter of BGP Dual Homing, elevating business resiliency and ensuring geographically diverse exits.
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Wan Manager AmericasUniversal Studios 2000 - 2001Universal City, Ca, UsLed technical staff focused on 1800 router WAN network; interfaced with business units across the U.S. and Latin America. ✔ Oversaw 24x7x365 operational support of international WAN, LAN, Security, Remote Access and VPN spanning Americas, Europe, and Asia, managing technical team across three sites. Led international team in converting and re-architecting enterprise WAN following merger with Seagram and Polygram.✔ Defined requirements and led implementation of WAN communications for Polygram/Universal Merger, Vivendi Universal Merger, and Seagram Divestiture. -
Sr. Network SpecialistUniversal Studios 1997 - 2000Universal City, Ca, UsManaged LAN/WAN/Perimeter Security and performed special projects. Participated in migration of Token Ring to Ethernet/ATM LANE core for 6K users. Implemented and updated automated paging; automated backup of network device configurations with UNIX scripting.
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System Integration EngineerUnited Parcel Service, Airline 1994 - 1997
Jane Peterson Skills
Jane Peterson Education Details
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Purdue UniversityIndustrial Engineering
Frequently Asked Questions about Jane Peterson
What company does Jane Peterson work for?
Jane Peterson works for Universal Music Group
What is Jane Peterson's role at the current company?
Jane Peterson's current role is Sr Director of Technical Services at Universal Music Group.
What is Jane Peterson's email address?
Jane Peterson's email address is ja****@****sic.com
What schools did Jane Peterson attend?
Jane Peterson attended Purdue University.
What skills is Jane Peterson known for?
Jane Peterson has skills like Computer Network Operations, Data Center, It Management, Disaster Recovery, It Strategy, Cloud Computing, Vendor Management, It Operations, Integration, Security, Itil, Information Security.
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