Jane Bardziev Email & Phone Number

Skopje, Sk, Mk

Skopje, Skopje Statistical Region, North Macedonia

• Oversee and manage a portfolio of accounts and software development projects, supporting delivery teams in various sizes and engagement models• Build client relationships, serving as the main point of contact for client stakeholders, fostering open, transparent communication and managing expectations to ensure value delivery• Anticipate and identify risks early, create and execute mitigation strategies, and address issues timely to prevent or minimize impact on delivery timelines, budget and quality• Oversee project budgets and financial planning, ensuring projects are delivered profitably while maintaining a balance between cost, quality, and client expectations• Partner with business development teams to help craft client proposals, highlight opportunities for added value, and represent the delivery expertise during client presentations• Work closely with workforce management, business development, engineering and product teams to define project scopes, align on delivery timelines and resource allocation to leverage team strengths and ensure smooth execution across all ongoing portfolio projects• Lead, coach and support Delivery Managers and Delivery teams, cultivating an environment of growth, trust and accountability• Track, identify and implement best practices that enhance efficiency, focusing on Agile methodologies to improve predictability, quality, and speed of delivery

Skopje Statistical Region, North Macedonia

• Active role in project and iteration planning, tracking and reporting project status• Engage with Stakeholders in R&D project phases to gather insights, requirements and core understanding of client needs• Prepare project and release roadmaps and track delivery• Ensure optimal team size and composition based on client requirements• Create and refine user stories to reflect client needs and features to deliver tangible value• Prioritize features and requirements and keep an organized backlog• Focal point for Stakeholder and Client communication• Provide support for the development team to obtain the necessary information for seamless development and delivery of value• Identify and explore improvement and growth areas• Coach, mentor and motivate teams to apply the most appropriate agile tools and techniques• Analyse and propose Improvements of current processes and procedures

Skopje, Macedonia

• Head of a group of 36 employees in 2 teams, regular and forced collection of receivables• Develop strategies, analyze data and discover growth potential, implement new approaches and tools, create and optimize processes and procedures to ensure sustained improvement of electricity receivables collection rate & cash flow, cost & revenue planning, forecasting and budgeting, establish KPI reporting, performance reviews• Project manager role or Product Owner role on several topics, such as Billing system changes for establishing EVN Home as Universal Supplier (from concepts through implementation of sub-ledger change), implementation of a joint project with Min. of Economy for support of vulnerable customers, additional services and functionalities of EVN Online portal and automated payment kiosks, high-value collection opportunities data mining & analysis• Manage and organize workload, tasks and responsibilities for activities related to cash collection, such as subledger accounting, payment booking, disconnection planning, payment methods, added services, litigation, customer support issues• Support the day-to-day operations, communication & collaboration with other teams, departments and external stakeholders• Manage changes in requirements and implementation of law changes

Skopje, Macedonia

• Head of a group of 20 employees• Identify business improvement potential, develop, review and optimize processes and procedures, manage changes in requirements and implementation of law changes, develop KPI reporting tools• Project Manager role / Product Owner role for managing a software platform for data exchange between employees, notaries & enforcement agents for produced claims, concept & implementation of Billing software changes due to the changes in the Law for Notaries & Enforcement, development of a web app/platform for tracking meter disconnection & reconnection requests with a complete life-cycle tracking• Manage tasks, responsibilities and workload for the team’s activities, including identifying litigation/enforcement cases, preparing and processing claims and enforcement requests, reporting and adjusting approaches and strategies according to feedback, ensure legal compliance• Organize & manage communication with Notaries and Enforcement Agents

Skopje, Macedonia

• Project manager for a major strategic pivot and comprehensive approach to the collection strategy for electricity receivables, a cross-functional company wide project with more than 15 different packages and opportunities, which achieved significant year-on-year improvement of the business results both in collectibility and liquidity• Define, coordinate development and implement customer profiling & target group identification within the Billing system and ensure proper prioritization of actions towars the target groups• Coordinate activities related to collection of receivables with the outlying organizational structures / branches• Identify, prepare, ensure approval and enable implementation of changes and improvements in processes and procedures concerning collection issues in the whole company• Process and operational workflow development and optimization• Provide support to the teams in the Billing department as and when required• Development of comprehensive Reporting structures and management reporting

▪ Project Manager for several major projects within the Billing department, such as:▫ EVN Online payment portal▫ e-Mail Invoice, online payment portal, automated invoice and debt information IVR▫ Improvement of regular invoice delivery▪ Workgroup leader, team leader:▫ Team Lead Forms and Reports – implementation of a new Billing Software in EVN Macedonia▫ Implementation of a Customer Credit Rating System in EVN Macedonia▫ Data Mining for identification of Energy Theft▪ Results analysis and recommendations concerning the main tasks in the Billing department▪ Process and workflow optimization within the Department, and with other departments▪ Coordination for External Audits for the Billing Department - preparation, checking and delivery of required data for the external audits according to defined deadlines▪ Development of reports and reporting to the Management Board▪ Draft and review proposals for Management Board decisions for Billing issues

German-Macedonian, English-Macedonian and vice versa

Skopje

German-Macedonian, English-Macedonian and vice-versaWeb design and developmentGraphic, logo, brand design

• Graphic design, print and web ads• DTP work on magazines and other publications• Web design and development• 3D modelling/rendering

Bs, German Language And Literature

Electonics With Automation