Complaints Analyst/Team Manager
Record, investigate and resolve merchant complaints. Identify root causes and trends. Analysis data and provide reports to Clients and senior management.Manage team of complaint handlers
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@firstdata.com
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Jane Barrass is listed as Spire based in Wickford, England, United Kingdom. AeroLeads shows a work email signal at firstdata.com and a matched LinkedIn profile for Jane Barrass.
Jane Barrass previously worked as Complaints Analyst/Team Manager at Fiserv and Mandates Administrator at Fiserv. Jane Barrass studied at Kidbrooke Comprehensive.
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An organised, confident and self-motivated individual who has twenty seven years’ experience working in the banking industry. Communicates clearly and effectively at all levels and uses initiative to meet the highest standards. Always striving to go the extra mile in order to achieve the set goal. Have the ability to work to tight deadlines and Service Level Agreements and have a can do attitude.
Listed skills include Analytical, Pc Skills, Problem Solving, Decision Making, and 27 others.
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Record, investigate and resolve merchant complaints. Identify root causes and trends. Analysis data and provide reports to Clients and senior management.Manage team of complaint handlers
Administer Operational Mandates within controlled and tightly managed timeframesEnsure all work is mandated and changes follow defined processesEnsure documents are version controlled for audit purposes ISO9001
Analyse and investigate application and transactional data, to identify fraudulent activity to protect the banks reputation.
Benchmark the Quality of Financial Crime Operations cases and provided high quality and actionable feedback to management and colleagues to ensure policy and processes were being met, within required SLAs
Analysed and investigated transactional data, identifying fraudulent activity to protect the banks reputation
Investigate and Screen UK Retail Bank product applicationsDeputy Team leader
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Jane Barrass is listed as Spire.
AeroLeads has found 1 work email signal at @firstdata.com for Jane Barrass.
Jane Barrass is based in Wickford, England, United Kingdom.
Jane Barrass has worked for Fiserv, First Data Corporation, Royal Bank Of Scotland, and Barclays Bank Plc.
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Jane Barrass studied at Kidbrooke Comprehensive.
Jane Barrass is listed with skills including Analytical, Pc Skills, Problem Solving, Decision Making, Quality Management, Adaptable, Service Excellence, and Team Working.
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