Jane Baxter Email & Phone Number

Home Based

Homebased

Data Input/AnalysisWorking within Primary Care England sector as part of a Data Resolution team. Locating and matching financial personal information using NHAIS and Pensions Online applications requiring a high degree of accuracy and attention to detail. Undertaken coaching and training of the team along with work allocation when required.

Lancashire, England, United Kingdom

DBS and PVG checking and processing for Secondary, Primary and Nursery school employees. Invoice queries and archived debt resolution. Extensive use of SAP and Sharepoint. Monthly collating and processing of internal Barclaycard statements. Training and Coaching of new and existing team members. Processing of procurement orders for Facilities Managers based in schools across the UK.

Preston, United Kingdom

ICT Service Delivery Manager Heading a team of 15 Technical analysts supporting Siebel CRM on a Global basis for a major Blue-Chip company working to a target of 85% Solved on Line of incidents reported.The role included design, implementation and testing of 15 successful Service Improvement and Service Enhancement Plans incorporating ITIL V2/3 and QMS ISO 9001 framework methodologies. Providing Administration to 2 Departmental Managers covering report creation and analysis requiring accuracy and speed. Training and Coaching and organization of resource, liaising at all levels and Quality Checking of Analyst’s Call Logging data.

Specialist support of Siebel Customer Relationship Management System (CRM) with an international user base of over 15,000 consisting of Bid Managers, Sales and Service customersApplication troubleshooting and End-user trainingExtensive use of Remote Diagnostic tools over Windows 2000/XP platformIn this role I also Project Managed successful implementation and training of colleagues for Problem Management Duty and Out of Hours support and acted as Incident and Problem management 'Single Point of Contact' to focus on and enhance service levels and customer experience.

2nd Line supportTeam Leader role included coaching, guidance and quality checking of other analysts and the completion of reportsSoftware and Hardware support on both Desktop PC's and Laptops. Specialised troubleshooting for high profile corporate clients including software installation and hardware diagnostics. Core applications: Windows 2000/XP, Exchange/Outlook 97/2000, Internet Explorer 5/6, Netscape 4.7 Remote Dial up Access, Remote Desktop Delivery software, Microsoft Office suite of applications

1st Line support Technical of PC/DesktopMain responsibilities include acting as initial point of contact for over 100,000 computer users throughout the company on over 1,000 bespoke and mainframe and Microsoft applications. In addition to my time on the Helpdesk I held the position of Supervisor of the Provisioning Unit involving statistical analysis and call flow monitoring