Jane Bernier-Tran Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Lead strategy and client management with major airline plus airline caterers focused on developing and implementing customer relationships and sales representing an international food and beverage company.• Conduct comprehensive research to develop new business and grow marketing share.• Developed the sales pipeline to get potential customers to test, conduct a product trial, and select the company’s products and business solutions.

Greater Houston

• Led startup airline’s inflight operations managing staffing, food and beverage, vendors, and supply chain. Responsibilities included: purchasing, hiring, employee training, financial analysis, contract negotiations, data analytics, unform program, process improvements, safety, budget, employee engagement, and project management.• Developed the strategy, roadmaps, and implementation establishing a new inhouse food and beverage service for both bases. Results saved $1.2M annually. • Led contracts negotiations with vendors for catering, equipment, uniforms, food, beverage, and security partners. Managed all vendors contracts.• Contributed to the hiring process adding 100+ flight attendants.• Created a new fight attendants playbook covering policy, procedures, best practices and operational guidelines.• Managed the Food and Beverage standards and requirements for the onboard service, to meet FDA and TSA regulatory compliance.

Dallas/Fort Worth Area

• Responsible for sustainable business development plan requiring analysis and focus on complex strategic issues including partnerships with select third party suppliers globally, market trends, regulations affecting business, and overall profitability in a rapidly changing business. • Key duties overseeing Marketing, business development, supplier identification, regulatory compliance, and contracts negotiations.• Managed the business development strategy finding new markets, new suppliers and new product offerings. • Led the Marketing efforts which includes working with a design firm, creating trade magazine ads, and authoring articles.

Dallas-Fort Worth Metroplex

• Directly responsible for global Sales and Marketing for niche provider and designer of onboard airline equipment used by 45 airlines plus rail, hotels, hospitals, and various other small businesses. Responsible for business development, and supervised team.• Increased airline footprint to expand business adding 5 customers to our portfolio.• Made significant sales improvement of $1M with 100% retention and high levels of customer satisfaction.• Added a NY design firm to develop updated advertisements in trade magazines to broaden appeal and improve sales.

Dallas/Fort Worth Area

• Directed training and compliance for approximately 135 locations in the Americas in Passenger Service, Ramp Operations, Cargo Handling, Maintenance, and Fueling Operations.• Improved regulatory training compliance from 74% to 93%.• Handled a safety issue developing and executing a first-ever Tanker Driver video and training class for all Tanker Drivers driving fuel trucks.• Led successful integration of an electronic Learning Management System (LMS) for Menzies Aviation after several acquisitions for about 12k employees.

Greater Chicago Area

• Direct responsibility for a Fortune 100 Company handling the catering operations globally for 180 catering locations throughout the world. Total annual budget $939M. 27 direct reports, 180 indirect reports. • Managed all kitchens’ budgets, financial planning, key performance indicators including productivity measurements, OSHA, lost-time injuries, and all safety and regulatory requirements, policies and procedures with HR responsibility. • Key leader in the integration of United’s acquisition of Continental Airlines working closely with all major teams including Inflight, Marketing, Finance, and IT.• Improved airline’s catering delays by 19.2%.• Implemented safety training that reduced aircraft incidents by 86%.• Developed and implemented plan coordinating the company’s change in meal strategy to replace complimentary meals with a Food for Sale program. Results delivered $38M annually in cost savings. • Made significant processes and systems improvements that achieved strong operational performance with 40% improvement in reducing global operations delays.• Eliminated non-value added costs through productivity improvements and implementation of over one-hundred cost-saving initiatives through Supply Chain Optimization. Results saved $35M.