Jane Bowden Email & Phone Number

Dublin Ohio

• Served as Business Analyst for operations, creating 2-3 reports for management on a daily basis, 25 + reports on a monthly basis, and 10 on a quarterly basis. Coordinating information for the Corporate Headquarters.
• Developed an Access Database to measure Vendor performances complying Purchases and sales for 2 years of data. Identifying all products purchased and received by orders lines and units and lead time performance, and.
• Managed large amounts of correspondence, data, and procedures in an organized manner to be able to locate at notice.
• Report and analyze Monthly KPI reports.
• Manage the Cert of Insurance for more than 500 vendors, and checking renewal dates.
• Reconciling and calculating all Lease payments for all properties held by HSAH, and the Leasing contracts.

Columbus, Ohio Area

• Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Prepared large business intelligence reports for Management and Vendors on daily basis to analysis sales and.
• Created a Website with more than 29,000 product pictures and descriptions.
• Provided Business Intelligence technical support by managing users, data, queries, software and hardware. Analysis Marketing programs, and reported spiff reports and bonus reports in InfoSourcefor both inside and.
• Reported Customer credits, and Outside Sales commission payments. Passing them to Finance, and payables.
• Worked with Free goods and Backend recovery of Marketing discounts, and Corporate Rebates. Billing, Collecting, and processing discounts from Vendors to Finance.
• Analysis Marketing programs, and reported spiff reports and bonus reports for both inside and outside sales. Billing of the spiffs and bonus to the vendors, and handing off the money to payroll and giving them the.

Columbus, Ohio Area

• Sales Analysis for free goods collection, credits processing, and promotions
• Collecting all free goods and credits from vendors.
• Analyzed sales, and created Hills billing reports for promotions and sales discounts.
• Web site development working with programmers and building up a web presents adding Web Site pictures, descriptions, and content. Building up the Internet sales from zero to more than $1 million.

Downtown Columbus, Ohio

• Programming supporting remote Insurance offices through remote access. Call Center Technical support for Level 3 issues. Resolving complicated programming issues within minutes using Citrix software.
• Loaded servers at the data center, and cleaned viruses, hardware errors, and replaced older servers. Resolved network administration issues (access, permissions and privileges) Microsoft Server Administration, MCSE.
• Participated in on call support 24 hour rotation with the team
• Coordinated issues with management, programmers, and expert advice with Microsoft programmers
• De-commissioned over 50 servers, and replaced servers with Microsoft Network blade servers.
• Loaded more than 100 Microsoft workstations, and installed network connectivity.

Columbus, Ohio Area

• Provided outstanding customer service and processed high level complaints for national and international contacts, with questions of billing, accounting, and connectivity.
• Troubleshooting technical support problems on the network, and Internet. Proven problem resolution ability with modems, telephone lines, and hardware and software issues.
• Created training manuals for customer service; used to train over 500 customer service representatives.
• Originated and researched proposal for hosting domain registration on the Internet. This project created more than $750,000 in revenue annually.

Columbus, Ohio Area

• Researched and verified electronic funds, and worked with Security, and research and adjustment of settlements.
• Handled banking disputes, discrepancies, and charge backs, customer complaints
• Worked as a liaison between management and several departments to create improved internal reporting, and excellent customer relations.
• Implemented training courses for quality, and team work.Merchant Services

Columbus, Ohio Area

• Actively listened and preformed quality customer service in a fast paced incoming telephone environment with an average of 90 customer calls per day
• Ordered supplies, organized accounting and billing records.
• Handled internal mail, and managed high level complaints.

Columbus, Ohio Area

• Responsible for bank deposits, customer service, shift changes, and cash settlements. Assisted with the management of more than 100 employees.
• Selected to train, and handle several other management projects.
• Assisted in Store Security and Cash management

Columbus, Ohio Area

Worked as a coordinator with Federal Fish and Wildlife Funding. Reporting and maintaining audit records of the hours and pay for the field staff. Some hours were paid by state and some by the Federal Government, based on the project they were working. Answered phones for the Director, and Assistant Director. Answered correspondence and made travel.