Jane Carr Email & Phone Number

As Director of the BPO Services group, I work to develop and execute strategies and tactical processes and procedures, and back each up with documentation and training materials as needed to align the department with business objectives, division goals and regulatory guidelines. I currently manage a team of 50+, they are my passion and I strive to ensure they have the best possible experience as we work together to consistently conquer our goals in an ever changing, dynamic field.

Truckee, California, United States

I oversaw a team of 6 fantastic team leads and 32 talented team members. Together, we made magic happen. I worked with six unique teams as they processed tens of thousands of valuations products each month and worked with them on each level to ensure prompt delivery and the utmost customer satisfaction, while also maintaining a healthy gross margin for our department. I built relationships across multiple departments to align strategic goals, eliminate process redundancies, and collaborated on tech initiatives. I proudly developed my team leads, empowering them to make decisions, training them to handle difficult situations, and provided feedback to help them move forward in their careers.

Truckee, California, United States

Truckee, California, United States

I lead a team of 11 talented vendor service representatives, working with each to maximize their potential and drive results that positively impacted our company. I monitored trends to manage volume planning, provided consistent feedback to team members, created documents and charts to assist team members with training and production goals, and worked with leadership on company wide enhancements and projects.

Truckee, California, United States

I addressed vendor concerns and questions through various channels including verbal and written communication. I strived with each interaction to find ways to improve vendor relations with our team. I tackled basic questions and escalated calls in my daily work. I provided support, and answered questions for any fellow team members who needed assistance.

Reno, Nv

I was responsible for managing customer accounts when they requested assistance, and ensuring that the Wells Fargo product family was meeting their current and/or future financial needs. I made snap shot analyses of accounts to help our customers solve issues and plan for future financial goals. I was also responsible for mentoring our newest bankers as they adapted to their new roles and I developed activities to help motivate my team to meet the company’s aggressive sales goals. I created a series of charts to track our team’s progress daily that were used until the branch closed in 2019.