Jane Chen Email and Phone Number

- Assisting the HR manager with various recruitment duties in the company's standard hiring process, such as resume screening and review, preparation of contracts, and collection and entrance of new employee information.- Administration duties such as keeping record of and restocking office supplies, keeping track of and arranging the HR manager's daily schedules, and coordination of large scale holiday events.- Active contribution of innovative thinking and unique perspectives to improve the standard recruitment process.

- Conduct in-depth research regarding legislation and regulation of various disciplines, industries, professions.- Analyse information as the foundation for designing of high quality post-secondary program and courses.- Actively reach out to, connect and work with Subject Matter Experts in different fields and industries with the purpose of developing profession-specific content for programs and courses.- Assist in the process of creating and editing course outlines and lesson plans.- Aim to contribute innovative thinking and insights as much as possible in terms of program design.- Support supervisor with other duties (i.e. recruitment) as needed.

- Coordinated and facilitated small scale events serving groups of 20 to 38 customers, stretched out from 3 to 4 hours, and consisting of a variety of activities such as escape game rooms, buffet and board games.- Responsible for greeting, collecting payments from and introducing customers to TIXE escape room games and walking them through safety procedures and must-knows.- In charge of tactfully providing subtle yet helpful hints to customers when they get hindered by one of the puzzles in the escape rooms.- Aim to always initiate pleasant conversations and construct amiable atmospheres before and aftergame-playing as to build connections with the customers and encourage future contact, referral and visits.- Duty of recording and organising customer feedback, which includes both positive acknowledgements and critical advice of customer service and escape room procedures, and then reporting to Manager.

- Created university degree navigators by researching, collecting and entering data into Excel documents.- Researched, contacted and negotiated with potential student homestays in North America through both phone calls and emails with profound professionalism.- Worked with other departments, such as Customer Service and Human Resources and assisted them with their tasks. Including answering and transferring phone calls from English-second-language student clients while being respectful and sensitive to their backgrounds and issues.- Researched, drafted and written brochures featuring prestigious universities and colleges across Canada and the U.S. that were used during parent-tutor meetings and information sessions.- Reviewed, edited and updated company introduction and alike contents on IREP's official website, which have drawn many prospective students to enlist educational service from IREP.- Did extensive research and gathered crucial information such as certification and applicant requirement for students wanting to attend universities and colleges in North America, and helped them make plans that led toward successful enrolment.