Jane Claire Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

As part of Yorkshire Water's transformation project, working with Leaders at all levels, from executive to front line, activated and embedded performance improvement programme through individual and team coaching as well as learning development and training delivery.Key achievements and legacies:• Key member of Project workstream for performance improvement programme.• Resource planning for 6 full time leadership and performance coaches for 750+ leaders. • Working closely with senior stakeholders, designed and launched self-assessment audit tool to assess leaders' progress on performance improvement programme. • Designed Team and Individual goal setting workshop for delivery across the organisation. • Planned and delivered Imposter Syndrome and Mentoring workshops.

Leeds, England, United Kingdom

Responsible for development of new business with existing clients and managing the transition into successful delivery Key Achievements and legacies:• As a member of the Senior Management Team played significant role in achievement of ‘Good’ assessment by Ofsted• Led the successful design, development and launch of new Level 5 Coaching Professional Apprenticeship • Led, recruited, managed and developed a team of 8 tutors and associates, all based remotely, delivering a range of Apprenticeship and bespoke Leadership programmes• Undertook successful Executive Coach assignments for senior leaders in major organisationsStakeholders included: BAE systems, Bishop Grosseteste University, Leeds Trinity University, Leeds City Council, Kirklees Neighbourhood Housing.

Working closely with internal and external stakeholders, responsible for the management of the curriculum and successful delivery of all apprenticeships and bespoke programmesKey Achievements and legacies:• As Curriculum Lead, developed and implemented a range of new curriculum across all aspects of the Organisation, Leadership and People Development programmes, meeting ESFA and Ofsted standards whilst reducing cost and improving quality • Coaching Supervisor for Team of Coaches providing services to clients• Responsible for the delivery, quality assurance, assessment and validation of Chartered Manager Degree Apprenticeship programme• Undertaking successful Executive Coach assignments for senior leaders in major organisations

Leeds

Designed, delivered, assessed and managed a range of Apprenticeships and bespoke programmesKey Achievements and legacies:• Programme Manager for major client programmes including a 24 month leadership development programme for a leading Housing Association, 140+ learners, from CEO to Team Leader• Responsible for the management and delivery of CMI Leadership and Management Level 5 and level 3 Apprenticeships, for a range of students in different sectors, including liaising with Employers and Line Managers• Developed a range of bespoke Leadership and Management development course including: Impactful Performance Management, Manager as Coaching, Effective Mentoring. • Undertaking successful Executive Coach assignments for senior leaders in major organisations

Wakefield

As key member of the Governor team was responsible for project managing successful merger of two primary schools on time and on budget.

Leeds, United Kingdom

At Novum I was focused on delivering life changing professional and personal development through executive, business and team coaching as well as training others to be excellent coaches. In my role, I led a team of In House and Associate tutors, ensuring excellent quality was maintained in our programmes and supporting their ongoing development.I am particularly proud of my achievement of getting the Novum Team Coaching course accredited at 2 major Universities as well as achieving outstanding results on the evaluations of the courses delivered. Stakeholders included: Leeds Beckett University, University College Dublin, Liverpool University Hospitals NHS Foundation Trust, Leeds Teaching Hospitals NHS Trust, Southampton City Council.

Leeds, United Kingdom

As Senior Tutor I was responsible for designing and delivering Coaching training from Post Graduate to Foundation level to individuals and organisations. I also collaborated with colleagues and associates when working on bigger projects. I was responsible for the Mentoring course run at Novum and I designed bespoke course which were delivered at all levels, from board down to undergraduatesI was also active as an Executive and Team Coach working with senior leaders who were themselves supporting large change programmes. MentoringI was very proud to have achieved Excellent or Very Good in all course evaluations and to be promoted to the position of Programme Director within 6 months of joining the organisation.

Cabarete, Dominican Republic

Whilst Living in Cabarete I continued to work as a Qualified and experienced english speaking Business and Life Coach. My focus was working with ex-pat individuals and couples who were based in the DR, helping them to resolve issues and reach their personal, business and relationship goals. This work expanded to include coaching via Skype and telephone for individuals in the UK, Denmark and The Netherlands.

Cabarete, Dominican Republic

This was a bucket list item...after travelling and working in Australia, New Zealand, South East Asia and the United Arab Emirates I bought a SCUBA Diving business on the North Coast of the Dominican Republic. As with any small business, you can have a fancy title but the reality was that if there was something that needed doing in the office or marketing or selling or legal or cleaning or problem solving then I did it as well as getting to go diving. I am very proud of how I turned the business around from a failing one to a very successful one, This included relocating the dive base and navigating the challenging business climate in the DR. Right from the beginning the business started receiving amazing reviews on TripAdvisor and I was delighted when we achieved a Certificate of Excellence in 2013 and then again in 2014. When family circumstances meant I had to return home in September 2014, I was able to sell the business and I am very proud to see that it continues to operate from the same premises and continues to achieved TripAdvisor Certificates of Excellence.

Sosua, Dominican Republic

At the same time as running the dive business and my own coaching business I was invited to work part-time at the International School. I thoroughly enjoyed the opportunity to work with young people (ages 10 to 18) who came from over 26 different nationalities.My main goal was to help the students develop in confidence, build their presenting skills and learn to work together effectively. I managed all this and along the way we had loads of fun, including writing and directing 2 very successful Christmas shows for the whole school (ages 2 to 18). choreographing a Christmas dance to Gangnam Style and directing 2 plays performed at the National Drama Festival in the capital, Santo Domingo.

Australia, Newzealand, Hong Kong, Singapore, Thailand, Malaysia, Uae

I took my gap year later in life and spent over a year travelling and enjoying different cultures. During this time I completed the PADI Dive Master Course and then went on to become a PADI SCUBA diving Instructor. I taught SCUBA diving in Thailand, Malaysia and the United Arab Emirates.

Leeds, United Kingdom

Responsible for identifying, developing and delivering learning and development needs for recently and rapidly established large team, providing services to major government department.Key Achievements and legacies:• Conducted Employee Engagement Surveys, achieving 98% participation. Analysed and reported on results to senior management team. Coached team managers to communicate results effectively and then develop and implement action plans • Undertook Myers Briggs Type Indicator assessments for 120+ employees via management development workshops. Senior Managers used results to influence decision-making and tailor internal and external communications• Delivered Xerox organisational change programme for 120+ individuals including cross-functional workshops, developing and running team activities and writing linked articles for in-house magazine

Leeds, United Kingdom

Led team implementing the logistic solution for a multi-million pound government contractKey Achievements and legacies: • Developed requirements and worked with third party supplier to commission and set-up a 90,000sq ft warehouse to handle over 100,000 order lines per month, on time and within budget• Led IT project team to extend Oracle system to include Logistic and Inventory Management processes and allow interfaces with a third party’s warehouse management system• Expert consultant in contract negotiations between Xerox and Client, including creation of comprehensive Inventory Management Strategy• Established permanent Logistic function within Xerox Communication Marketing Services division, (defining job roles, recruiting staff, and creating and implementing processes and procedures)

Leeds, United Kingdom

Consultant to Xerox bid team preparing tender submission for multi-million pound government contractKey Achievements and legacies:• Provided expert advice to Xerox senior management on operational aspects of the bid submission and working with the public sector• Part of team preparing proposed solution; specific responsibility for logistics, customer services, demand management and third-party suppliers• Author of key parts of tender submission (quality and contract management)• Created Governance process to manage the contract over its 10-year lifespan

Leeds, United Kingdom

Board Member, responsible for all aspects of order fulfilment and customer services.Key Achievements and Legacies• Led team to implement SAP Business One in all functional areas on time and within budget, while maintaining uninterrupted service. Ensured ROI through headcount reduction, significant cost savings and critical process improvements.• Achieved significant improvement in Customer Satisfaction level by changing the culture of the operational functions through individual coaching and team development activities.• Provided real-time KPI information for board and senior management through introduction of dynamic reporting process

Leeds

Assigned to HR as part of J&J initiative to move business leaders between functions. Provided general HR support and advice to International Head Office VP’s and Directors as well as managing Training and Development service providing non-functional specific training for 700+ employeesKey Achievements and Legacies• Successfully managed all aspects of major organisational restructure including briefing International Board, communications with staff at all levels and managing all aspects of the redundancy process.• Developed and implemented major organisational change to International Marketing function achieving improved effectiveness, reduced headcount and cost reduction.• Developed, conducted, analysed and reported on company employee satisfaction survey across 4 countries and 1500 employees.• Conducted 360° Survey feedback programme for senior executives

Leeds

Member of DePuy UK Board, providing excellent Supply Chain services to 3 Sales divisions.Key Achievements and Legacies• Proposed and implemented new division of UK Supply Chain providing full range of services to UK business including logistics, distribution, decontamination centre, contract management, consignment management and customer services.• Dramatically improved management of Field Consignment of £15.5M, eradicating annual write-off of £600K, and reducing overall inventory value by 16%.• Set-up and managed major product recall programme involving 3,000+ products in 5 European countries. Negotiated reduction in liability to NHS from £11M to £6M. • Led project to move UK Supply Chain functions to new offices and warehouse whilst maintaining uninterrupted service to clients.

Leeds, United Kingdom

Responsible for providing excellent customer services to UK customers, International Subsidiary companies, Distributors and Agents for rapidly growing orthopaedic business.Key Achievements and Legacies• Turned around ‘a failing customer service team’ by using coaching and team development activities resulting in improved attitude to customer, same day order processing and effective complaint management. • Led project to implement bespoke Customer Service Information Management system on time and within budget. • Worked closely with Manufacturing to deliver significant improvements in data management throughout the international business resulting in significantly improved customer satisfaction levels.• Following DePuy’s acquisition by J&J ensured the successful merging of customer services functions with a reduction of overall headcount of 30%.• Led the merger of Customer Service functions from 3 acquired international companies whilst maintaining excellent service.

Dewsbury

Promoted to take additional responsibility for customer services in addition to previous role. Key Achievements and Legacies• Improved efficiency and effectiveness of customer service staff to reduce query lead times from 4 weeks to 1 day.• Undertook cultural change initiative within Order Department to improve attitude to Customers.• Successfully implemented daily EDI order receipt into Data processing section for major retail customers.

Leeds

Responsible for receipt and processing of orders and managing workflow for general and seasonal warehouses. Key Achievements and Legacies• Converted disillusioned and underperforming data processing staff into an effective and highly productive team.• Successfully introduced annual Performance Appraisals and performance related pay.• Achieved significant improvements in order line fill rate by matching and balancing Customers’ requirements with manufacturing output and distribution capacity.

Various

Serving Officer undertaking various appointments including; • Cryptographic Officer and Communications Intelligence Officer, NATO Headquarter, London• Secretary, Junior Officer Fleet Board, Portsmouth• Communications Officer, Staff of Flag Officer Gibraltar• Mentor, Officer Candidates, HMS Seahawk, Cornwall• Staff Officer, 810 Squadron, HMS Seahawk, Cornwall

Post Graduate Diploma, Coaching Supervision, Merit

Post Graduate Certificate, Business And Executive Coaching

Ba (Hons), Performing Arts

BA (Hons) Performing Arts (Drama)

Education record

Activities and Societies: Drama Society, Sports O Levels and GCSE's