Jane Clement Email & Phone Number

Godalming

Managing the Building Control Team to deliver exceptional customer service to a consistently professional standard.

United Kingdom

Secondment opportunity supporting the FFC Team on the Customer Access Workstream.

Dorking

Responsible for responsive and void contracts

Dorking

Leading the Dorking DLO through Business Transformation, including restructure, formal T&C Consultation and new IT System implementation. Introducing new Standards, Policies and Procedures with streamlining of staff and co-ordinating a cohesive repairs and maintenance service for Circle customers throughout 4 Regional Partners (Norwich, March, Bishop Stortford and Dorking.) This has been a rewarding experience building a professional team, capable of meeting our objectives to deliver a high performing VFM repairs and maintenance service over the next three years.

Managing a Team of Administrators receiving customer calls and processing jobs through to financial completion utilising various IT systems. A new ‘contractor’ job management system with PDA technology was installed shortly after I started, requiring me to quickly up-skill myself and the Team for implementation in the September. I managed performance of my Team carrying out regular 1:1s and annual performance reviews, working towards objectives linked to KPIs and customer satisfaction leading the Team on customer engagement ensuring continuous improvement on processes and policies.

Caterham, Surrey

Assisting in the development of the business and implementing new IT and management systems including HR and Health and Safety to ensure the Company remained compliant with legislation. Forward provides a building maintenance, refurbishment and retail fit out service to commercial clients. Administrating the Tattershall Castle Group’s IT package ProNett, updating progress and pricing on jobs and invoicing each month alongside our own IT package JobLogic which monitored and allocated jobs to engineers. I also completed valuations for clients and invoiced on completion of works or at the end of each month.

Dorking

managing corporate clients and developing corporate brochures, direct mail, PR, research and new business. I also assisted in setting up and running a completely new company providing a health food supplement, we developed a new retail website and developed the business to provide supplements direct to consumers along with retail customers Harrods, John Bell & Croyden and individual pharmacies in the London area. We exhibited at health food exhibitions building a comprehensive customer database.

Leatherhead

Started at company as Chairman’s PA/HR Manager and then succeeded as Account Manager providing a full service marketing and promotions service to clients in the new home development industry. Role involved diary management, conference organising, Management Training for the Seven Habits of Highly Effective People, absence management, induction, training and development etc. I was promoted to Account Manager and worked on several client accounts taking the initial brief from the client to the design team and helping to build this to the finished material including brochures, websites, advertising, pr etc. Left for the opportunity to work with international clients at Stanford Burgess.

London, United Kingdom

General PA/management duties including HR, minute taking, audio typing, diary management, typing large detailed arbitration reports, surveys etc. I left as the Company was based in the City and I wanted to work locally.

Ptlls, Training

Activities and Societies: Preparing to Teach in the Lifelong Learning Sector

Education record

Activities and Societies: GCSE - Eng Lang; Eng Lit; RE CSE - Mathematics; Geography; Human Biology, HE Pitmans Secretarial Skills

Business Management (Cpp), Cipd

Achieved Certificate in Personnel Practice

Hr