• Built and scaled the customer training function for AI/ML-enabled data analytics products, offering tiered training packages that drove revenue.• Led internal enablement training for product delivery teams, supporting product releases and enhancing team readiness.• Created training solutions to meet customer-specific product implementation needs as well as scalable standardized training curriculum to implement across customers.• Managed a team performing eLearning development, instructional design, and multimedia learning production.

• Managed a team of training professionals in the creation and delivery of learning solutions across regulatory compliance, process, role-specific, and onboarding training.• Collaborated with stakeholders and SMEs to develop tailored training strategies, ensuring alignment with organizational goals.• Oversaw vendor relationships with LMS and content providers, evaluating training effectiveness and ROI.

• Instructional design consulting at the University of Virginia to help create an online Spanish bridge course using Collab, H5P and other technologies.• Instructional design consulting for the online Master of Science in Data Science program and other DSI initiatives.

• Managed the delivery of instruction to customers worldwide, while developing web-based training, video tutorials, and guides.• Maintained training and customer care web site.• Collaborated cross-functionally to ensure timely updates to training for product releases.• Organized and presented at annual User Conference.

• Managed the delivery of instruction to customers worldwide, while developing web-based training, video tutorials, and guides.• Maintained training and customer care web site.• Collaborated cross-functionally to ensure timely updates to training for product releases.• Organized and presented at annual User Conference.

• Learning and Performance consultant to internal business units, identifying training needs and designing solutions to educate the company’s workforce.• Managed large instructional projects, and instructional design staff.

• Managed training for business systems training function.• Designed, developed and implemented training programs.• Collaborated with project implementation teams, SMEs, and stakeholders.