Jane Daniel Email & Phone Number

Bury St Edmunds, England, United Kingdom

Stowmarket, England, United Kingdom

Complete book keeping activities using quick books software, ensuring sales invoices have the correct VAT and that purchase invoices are correctly logged. Paying suppliers and staff.Liaising with our accountant to complete quarterly VAT checks so return can be submitted, providing information so that payroll can be completed.Writing employment contracts.

Stowmarket, England, United Kingdom

Home Working

-Oversight of the Quality Assurance function, Ensure monitoring activities are completed in a fair, compliant, productive and efficient way-Develop a Quality Assurance Framework which support the activities completed by the Claims Creditor Team -Lead efforts and collaborate with the administrators in order to wind down the Bury Site until it is handed back.

Bury St. Edmunds, England, United Kingdom

• 7 direct reports, responsible for 15 staff overall
• Delivering best practices in a call centre environment including ensuring fair customer outcomes are delivered at all times
• Good working knowledge of the short-term consumer credit industry, including key UK laws, rules and regulation including data protection, CONC, SYSC, DISP, etc.
• Close working relationship with Compliance to ensure key risks are identified, assessed and mitigated and oversight framework is aligned (loan… Show more 7 direct reports, responsible for 15 staff overall
• Close working relationship with Compliance to ensure key risks are identified, assessed and mitigated and oversight framework is aligned (loan verification, collections, complaints)
• Interpreting management information in order to improve service and deliver KPIs

Bury St Edmunds, Suffolk, United Kingdom

5 direct reports, ensure that monitoring activities are completed in a fair, compliant and efficient way. Developed the monitoring framework to strengthen the firms compliance. Reporting of risks and outcomes to the operations and compliance functions.

Bury St Edmunds, Suffolk, United Kingdom

1 direct report, managing a loan verifications department, offering customer contact through phone, live web chat, email, social media. Decision making on loans. Responsible for delivery and an imbedded vulnerable customer policy. Responsible for delivery and implementation of schedule adherence across the whole operations team.

Ipswich, United Kingdom

5 Team manager direct reports, responsible for 50+ staff. -Led the department through redundancy. -Interpreting Management Information in order to improve service and deliver KPI’s, -Managing individuals through the disciplinary procedures, up to dismissal-Managing client relationships in line with business strategy-Working in partnership with the Union to.

Ipswich, United Kingdom

Manage a team of underwriting handlers who assess non standard risks and deal with mis representations. Coach and support staff in their role, Manage staff performance, manage absence. Coach other managers with staff issues, act as a deputy for the department manager. Recruiting & selecting candidates. Leading a project to devise and implement a skills.

Ipswich, United Kingdom

Held many positions including claims handler, complaints handler, project teams, seconded team leader position for 10 months.

Leadership Development Programme, Pass

Post Graduate Diploma, Human Resources Management/Personnel Administration, General, Pass

Certificate In Personnel Practice, Merit

Certificate In Insurance, Pass

Certificate In First Line Management, In Top 10% Of Candidates

A Levels, Biology, Business Studies, Design, B-E

Gcse 9 Attained, Grades B-C