Head Of Marketing, Visual Merchandising & Training
Ncr - National Capital Region, Philippines
Crate & Barrel is a premium lifestyle American brand specializing in upmarket housewares, home accessories, decor and furniture. Opened in 2014 in Manila Philippines, it’s been the leading brand of high-end home furnishings in the country.Key Responsibilities:- Defined and executed the overall marketing strategy following global brand and budget guidelines using effective marketing tools, materials, and local campaigns.- Managed PR (brand relationships to key ambassadors and influencers, media personalities), promotions and events (co-branding with luxury and premium brands, partnerships with retail affiliates, F&B outlets, high-end real estate properties, country clubs and hotels) & advertitising (media buying).- Developed their first social media and digital strategy which generated new followers thus increasing sales and VIP customer database.- Partnered with merchandising team to understand product buyability, best-sellers and seasonal opportunities for timely product and key launches. - Focused on improving visual merchandising of retail outlets to enhance customer experience in-store, leveraged personalized and strategic customer communications to drive emotional brand connections.- Trained and educated key sales associates on customer behavior and loyalty programmes to create brand allegiance and repeat orders.- Reported and managed ROI on key marketing initiatives, by defining relevant KPIs ( 23% overall increase in product sales, 55% increase in social media, 72% increase in new customers and followers)- Trained and motivated a strong team (1 manager, 3 supervisors) to reach sales objectives, brand goals and PR ambitions.- Monitored, analysed and reported on compeitiors’ activities (quarterly basis) to keep abreast on the market’s landscape.