I have acquired extensive experience throughout my career to date, progressing continually through to senior management roles in contract and operations management where my ability to adapt seamlessly on an international basis has been paramount. I have demonstrated a breadth of skills and experience which cover many areas including commercial relationship management, multi-function leadership, delivering strategic input and direction, remote management and multi-disciplinary team leadershipKey career achievements include:• Achieved extensive success and recognition during career to date, this has included a number of promotions through to pivotal senior management positions within BT• Excelled during the highly effective identification of an opportunity to transition from a 2 site strategy to 1 site within current role, this resulted in significant cost savings of £200,000• Gained a wealth of recognition following the identification that 1 training model didn’t fit during the offshoring of work, successfully developing and implementing bespoke models• Ensures contracted partners continue to deliver best in class regarding cash operations involving collections, credit risk, fraud, payments and enquiries across BT, using contract management expertise