Jane Easthope Email & Phone Number

One Snowhill Birmingham

Member of the senior management team and leader of up to 90 staff across the UK responsible for delivering quality e2e take on processes for new clients, deal execution, pre-and-post sanction deal support, robust monitoring and control. Key achievements :• Managing and transforming the team from low performing to high performing by providing clear direction and objectives and promoting accountability and recruiting and developing talent.• Ensuring that real time data was collated to support the above and effectively analysing to understand true individual performance and team service to clients• Thorough analysis of incidents, feeding learns back to local community to prevent reoccurrence• Excellent global stakeholder management• Effective interpretation and implementation of strategic change.• Driving Continuous Improvement and Lean process improvement activities.• Leading the function’s Colleague Engagement and Citizenship agenda.• Successful centralisation of the team from a number of disparate national sites to a more rationalised efficient model.

Took a career change to develop existing core leadership strengths; understanding, motivating and developing people. Studied, trained and practiced as a Counsellor, developing an understanding of the core counselling theories and increasing self-awareness. Deepened my ability to reflect on my own practice along with gaining an understanding of the relationship and knowledge of ethical and professional issues in counselling.Key achievements were:• Attaining a Certificate in Counselling Skills and Diploma in Integrative Counselling.• Providing counselling for adults-with-difficulties, at Banners Gate Counselling Service. • Providing counselling as a Family Support & Bereavement Worker at St. Giles Hospice.

Leader of a national team responsible for oversight, advice and guidance for People Risk in the Corporate and Retail Bank including Health & Safety and Environment risks.Key achievements were:• The successful integration of 3 functions with different objectives• The development, rollout and embedding of a risk profile for People Risk across Barclays UK• The rationalisation and integration of centralised Health & Safety responsibilities into business lines, resulting in an 8FTE reduction (approx. £400k p.a.) in the central team.

Key responsibilities and achievements were:• Development and oversight of Risk Development Plans and Profiles at functional, sector and divisional level; Risk Accreditation; risk assessment guidance and support for the business; and assurance of governance standards for the division• Established and led a national People Development Taskforce, which produced several high quality deliverables such as a Skills Profile (adopted at Group level) which enabled quick and accurate baselining of capability requirements, and the production of a People Development Plan.• Established Risk Profiling for a key area of the business – excellent feedback from the Executive Team and the receiving Risk Analysis Team.• Risk Accreditation within the business - successfully established and led the Taskforce for this which enabled the development of the risk capability of key personnel within the business.

Key responsibilities and achievements were:• Identification of, and making recommendations for, risks arising from major change programmes e.g. centralisation of UK Operations from branches into centralised hubs, Woolwich integration (when Barclays bought Woolwich Building Society) and Internet Banking.• Providing effective leadership and guidance to staff and customers around risk so that risk assessment could be embedded in and conducted by the business.

Successfully led a team of 12 whose responsibilities covered management of operational risk, legal and statutory compliance, quality of service and fraud. Key responsibilities and achievements were:• Introducing and embedding operational risk management within UK Call Centres.• Elevating the profile of operational risk within Call Centres to the point that it became one of 5 core strategic objectives during 1999 and featured in performance contracts across the whole business.• Recruiting, retaining and leading a successful and high performing team.

Responsibility for Financial Services Act (FSA) and The Banking and Mortgage Code compliance within the Retail Bank. Key responsibilities and achievements were:• Project Manager; successfully designed and implemented a national Retail Network Compliance Monitoring Programme. • Interpreted new legislation and provided expert guidance to all areas within the UK Retail Bank.

Birmingham Securities Centre

Responsible for the leadership of 15 members of staff, from various backgrounds with different degrees of technical ability. Key responsibilities and achievements were:• Assisting the Technical Support Manager in the continual development and improvement of the centre including designing and implementing new procedures for the centre.• Staff development including design and introduction of training plans, training and coaching staff on technical, performance and procedural matters.

Previous wide ranging experience gained 1984 – 1994 in a variety of branch based roles within Barclays, both customer facing and in support functions. Also spent 2 years in an internal audit role, undertaking audit and special investigations.

Higher Level Diploma In Integrative Counselling, Distinction

Associate Of The Chartered Institute Of Bankers

8 'O' Levels & 4 'A' Levels