Jane Fisher

Jane Fisher Email and Phone Number

Director of Technology and Telecom Practice Lead @ PlektonLabs
Orlando, FL, US
Jane Fisher's Location
Greater Orlando, United States
Jane Fisher's Contact Details

Jane Fisher work email

Jane Fisher personal email

n/a
About Jane Fisher

Results-driven change agent focused on integrating people, process, and performance. Driver of business and culture transformation across global teams. Highly developed communication skills critical for collaboration across lines of business, leadership, and external partners, to support a customer-centric framework. Proven ability to develop efficient, effective operational structures supported by rigorous financial governance.Excited to continue on a leadership journey utilizing my business acumen, educational background, and years of operational, customer facing, technical, strategic and finance experience to benefit a new organization. Have advanced analytical, problem-solving and communication skills. Proven, collaborative leadership style that builds strong relationships within an organization, promotes cohesive teams while creating connections on the Emotional Intelligence level. Always beginning with the end in mind - our customers. Willing to adapt to change easily. Dedicated, driven, results oriented and loyal team leader and player focused on continued transformation to propel people, technologies and organizations forward. Mentor, leader, and thriving operator with a growth mindset.

Jane Fisher's Current Company Details
PlektonLabs

Plektonlabs

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Director of Technology and Telecom Practice Lead
Orlando, FL, US
Website:
plektonlabs.com
Employees:
15
Jane Fisher Work Experience Details
  • Plektonlabs
    Director Of Technology And Telecom Practice Lead
    Plektonlabs
    Orlando, Fl, Us
  • Plektonlabs
    Director Of Technology
    Plektonlabs May 2024 - Present
    Enabling growth via technology integration
  • At&T
    Digital Transformation Ll Customer Experience Platforms Ll Technology & Operations Leader
    At&T Dec 2022 - Jul 2023
    United States
    • Innovated a service delivery model streamlining and automating communication processes to improve customer experience and satisfaction• Analyzed existing technology and methods to identify and remedy inefficiencies• Secured funding approval for project through collaboration and consensus among stakeholders• Launched program at a cost of 20% vs original with anticipated completion in one-fourth the time• Developed financial analyses projecting annualized benefits 4X higher than external proposal• Partnered with external consulting firms to optimize service delivery, achieve KPIs and increase ROI• Subject matter expert on strategy, work streams, tooling, processes, and cost
  • At&T
    Service Assurance As. Director Of Technology
    At&T Apr 2022 - Dec 2022
    • Led Incident & Problem Management global team for 10 US government and 200 global clients• Created and implemented a new workload allocation and support model resulting in 15% productivity improvement while promoting learning and growth• Accelerated response times by 10% including operational reporting preparation and delivery• Delivered executive reporting and SLA management delivering services on time and under budget• Contributed to a customer NPS improvement
  • At&T
    As. Director Of Technology
    At&T Jun 2020 - Apr 2022
    • Oversaw Technology Transformation, Workforce Strategy, Capital & Expense Governance • Transformation enabler driving strategic ServiceNow efforts that will deliver $20M+ cost efficiency• Planned, managed, and implemented 2 outsourcing engagements transitioning the largest global network sourcing contracts allowing for 40% resource optimization while sustaining business continuity, SLAs and successful execution of the agreed upon terms and conditions• Prepared business case justifications for $25M of capital $ and managed $350M of expense budget • Proven track record of exceeding annual cost optimization targets by 7-9%
  • At&T
    Vp Chief Of Staff
    At&T Nov 2019 - Jun 2020
    • Provided support to the VP leading Service Assurance and Delivery for the largest Enterprise customers while supporting network sourcing engagements and global team of 3500 • Planned, managed, and successfully implemented a strategic internal restructuring initiative involving domestic and international resources while utilizing a persona driven functional approach• Delivered a set of financial models and forecast plans resulting in 5% of budget underrun• Contributed to a productivity model development resulting in 10% of operational improvement• Supported executive leadership and work collaboratively across business lines
  • At&T
    Cfo Liaison & Business Analytics
    At&T Sep 2016 - Nov 2019
    • Provided financial governance and $200M budget oversight• Developed business analytics modeling enabling executive decision making• Successfully delivered on the organizational strategic goals ahead of time and on budget
  • At&T
    Professional Technical Consulting Engineering
    At&T May 2013 - Sep 2016
    • Change Management Program Champion improving operational performance by 10%• Technical Project & Program Management reducing cycle time by 5%+ and improving quality • Culture Transformation focusing on learning and development. Served as mentor
  • At&T
    Sr. Technical Engineer
    At&T Dec 2010 - May 2013
    • Responsible for network optimization and delivery as IP Telephony Engineer• Enabled success for the large enterprise customers as a Program Champion and Technical Planner• Served as a team Lead delivering excellence partnering with internal and external stakeholders
  • At&T
    Network Engineer
    At&T Aug 1999 - Nov 2010

Jane Fisher Skills

Leadership Cost Savings Strategies Global Enterprise Operations Agile Development Objectives And Key Results Agile Project Management Interview Preparation Root Cause Analysis Business Acumen Data Analysis Organization Skills Productivity Improvement Ip Telephony Engineer Communication Agile Software Development Agile Methodologies Vendor Management Team Leadership On Time Delivery And Sla Management Customer Nps Improvement Futurism Executive Support It Operations Goal Setting Cross Team Collaboration Change Management Network Engineering And Operations Root Cause Customer Digital Experience Transformation Decision Making Problem Analysis Technical Planner People And Culture Transformation Technical Program Management Strategic Thinking Developing Agile Teams P&l Optimization And Oversight Analytical Skills Project Management Capital Investment Governance Key Performance Indicators Merger And Acquisition Technology Adoption

Jane Fisher Education Details

Frequently Asked Questions about Jane Fisher

What company does Jane Fisher work for?

Jane Fisher works for Plektonlabs

What is Jane Fisher's role at the current company?

Jane Fisher's current role is Director of Technology and Telecom Practice Lead.

What is Jane Fisher's email address?

Jane Fisher's email address is ja****@****abs.com

What schools did Jane Fisher attend?

Jane Fisher attended Rollins College, University Of Central Florida, University Of Central Florida, International Institute Of Management And Business Law.

What skills is Jane Fisher known for?

Jane Fisher has skills like Leadership, Cost Savings Strategies, Global Enterprise Operations, Agile Development, Objectives And Key Results, Agile Project Management, Interview Preparation, Root Cause Analysis, Business Acumen, Data Analysis, Organization Skills, Productivity Improvement.

Who are Jane Fisher's colleagues?

Jane Fisher's colleagues are Noman Ahmed, Russel Rayman, Srilatha Yadavalli, Osman Syed, Navid Newage.

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