Jane Foley

Jane Foley Email and Phone Number

Customer Escalation Manager | Managing teams to deliver data storage solutions to customers @ Dell EMC
round rock, texas, united states
Jane Foley's Location
Ireland, Ireland
Jane Foley's Contact Details

Jane Foley work email

Jane Foley personal email

n/a
About Jane Foley

Experienced Customer Escalation Manager with a demonstrated history of working in the information technology and services industry. Skilled in Team Building, Data Center, Presenting Solutions, Training Delivery, and Mentoring. Strong business development professional with a Bachelor of Arts (B.A.) focused in Marketing from Portobello College, Dublin.

Jane Foley's Current Company Details
Dell EMC

Dell Emc

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Customer Escalation Manager | Managing teams to deliver data storage solutions to customers
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Jane Foley Work Experience Details
  • Dell Emc
    Customer Escalation Manager
    Dell Emc Jul 2017 - Present
    Cork, Ireland
    I bring technical support and customer support together to resolve highly impactful issues at the customer site. This brings high expectations and high visibility at senior management within the customer organisation and within Dell EMC. I'm expected to provide an innovative approach to escalation resolution and manage the efforts to bring about customer satisfaction. It's an exciting role with a lot responsibly, no 2 days are ever the same.
    View
  • Emc
    Business Operations Analyst
    Emc Oct 2015 - Jun 2017
    Cork, Ireland
    My job and that of my team was to Build Partnerships, Develop Connections and Provide Innovative process improvements. We supported the Sales Operations function. We enabled the different groups within Sales Operations to improve their process; by not just looking at the obvious but pushing to see what could be done to make a profound and long lasting impact.
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  • Emc
    Software Licensing Team Lead
    Emc Nov 2009 - Oct 2015
    Cork, Ireland
    We were a small global support team that tripled in size over the 6 years that I was in this role. As my role expanded I got the chance to travel to Cairo twice to train new team mates which was a wonderful experience. I became a point for escalation support for my team mates. From time to time I was brought in as a participant on process improvement projects and this led to my current role.
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  • Heineken Ireland
    Supply Chain Buyer
    Heineken Ireland Nov 2007 - Oct 2009
    Cork, Ireland
    Responsible for the sourcing & nationwide dispatch of merchandising material for 7 Heineken Ireland brands. My role involved negotiating with suppliers on price and lead-times, tracking purchases from order placement to delivery and making sure they were on time and per spec. Outside of this I worked with the warehouse team on inventory management.
  • Thomas J O'Driscoll & Associates, Cape Verde Development And Sherry Fitzgerald O'Neill
    Business Development
    Thomas J O'Driscoll & Associates, Cape Verde Development And Sherry Fitzgerald O'Neill Oct 2004 - Sep 2007
    Cork, Ireland
    I worked with Estate Agents and Property Developers, presenting to Clients on development opportunities.
  • Construction Industry Federation (Cif)
    Homebond Guarantee Adminstrator
    Construction Industry Federation (Cif) Jun 2000 - Sep 2004
    Dublin, Ireland
    While working at HomeBond I had the chance to organise seminars to inform members and other building professionals of changes in building regulations.
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Jane Foley Skills

Software Licensing Team Leadership Project Management Training Delivery Mentoring Account Management Escalation Resolution Pressure Handling Microsoft Office Enterprise Software Customer Service Team Building Leading Meetings Public Speaking Presenting Solutions Six Sigma Process Improvement Cloud Computing Data Center Management Project Team Management

Jane Foley Education Details

Frequently Asked Questions about Jane Foley

What company does Jane Foley work for?

Jane Foley works for Dell Emc

What is Jane Foley's role at the current company?

Jane Foley's current role is Customer Escalation Manager | Managing teams to deliver data storage solutions to customers.

What is Jane Foley's email address?

Jane Foley's email address is ja****@****emc.com

What schools did Jane Foley attend?

Jane Foley attended Portobello College, Dublin, Portobello Institute.

What skills is Jane Foley known for?

Jane Foley has skills like Software Licensing, Team Leadership, Project Management, Training Delivery, Mentoring, Account Management, Escalation Resolution, Pressure Handling, Microsoft Office, Enterprise Software, Customer Service, Team Building.

Who are Jane Foley's colleagues?

Jane Foley's colleagues are Zhen Zhang, Sahana Mv, Rajshekar Ravichandran, Miklos Sragner, Springhall Healthketo, Jeff Hastings, Nian Zhang.

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