Jane Garner Email & Phone Number

Franklin, MA, US

Smithfield, Rhode Island

• Manage a team of associates who support the business analytic, program management, product management and go to market strategies for the Workplace Investing business unit
• Craft skill development strategies for associates to connect individual growth opportunities with business goals and KPIs through a detailed skills framework
• Provide consultation to business unit leaders on prioritization and resource utilization to ensure high quality execution using Agile methodology
• Implement and oversee learning culture through dedicated Learning Day activities for the workplace business as a whole
• Coordinate large scale programmatic changes resulting from regulatory environment activity, client commitments or strategic acceleration opportunities

• Set strategic vision for the workplace employee digital platforms incorporating customer and client insights, market trends, innovative technology and business goals
• Act as the voice of the customer or client in how digital solutions can be leveraged for critical business problems
• Virtually manage design teams to achieve cutting edge applications that push the boundaries of established business guidelines
• Oversee execution of investment portfolio across mobile, web and digital communications using Agile methodology
• Lead prospective and current clients through review of our digital strategy and direction
• Evaluate new technology solutions as co-executive sponsor of digital innovation club

• Grew from Director to Vice President managing digital solutions for 401(k), pension and integrated areas of the website
• Created business case documentation to support priorities which articulated the value proposition and financial benefit for each initiative
• Sponsored projects through execution to ensure continuity of vision and adherence to budget
• Responded to RFP and non-standard service requests from the client and sales organizations

• Identified process improvement opportunities for call center and online experience
• Subject matter expert articulating customer experience to call center business partners
• Created evaluation and measurement plans to document initiative success
• Created and organized information on the call center internal website
• Produced operational reports related to channel activity which reflected completed improvements

• Co-creator and author of new hire training manuals for pension and 401(k) business using adult learning methodology
• Lead on strategic overhaul of training measurement process to better evaluate training effectiveness against learning objectives
• Facilitated training for new hire and initiative implementation
• Created and maintained a national web based training calendar

Customer service representative for Fidelity clients of 401(k) and Pension administration. Responsibilities included working with client services management and operations department to resolve customer issues.

Bachelor Of Science, Business Communication

Mba, Business Administration And Management, General

Master Of Business Administration - Mba