Jane Grainger Email & Phone Number

Solihull

Identifying, understanding & developing opportunities to improve both the Customer & End user experience across I&C. Developing & designing Business Analysis tools and techniques to support the DMAIC projects within the Process Excellence projects within I&C. Leading and facilitating Core Problem Solving Workshops and delivering Process Improvement milestone reviews.Developing both Customer/Employee Journeys to define process improvements and improve experience across the business both in I&C & the wider National Grid teams. Project management lead for several process improvement projects, evolving core processes to exceed customer’s expectations.

Solihull

Effectively managing a team of up to 12 members of staff, processing of Technical queries, On/Off Gas situations and work creation using operational performance reporting within the contractual levels of service agreements.Providing a support mechanism and utilisation of Performance Excellence and the tools available.Providing strong leadership, empowering and motivating the team, including the setting of performance framework objectives. Conducting 1:1 reviews and personal development plans and performance improvement plans, skills matrices to ensure cross training and individual performance objectives in line with National Grid framework and Line of Sight.Collating operational performance information for the management team and individuals to monitor and optimize team performance.

Solihull

Solihull

Coventry, United Kingdom

Solihull And Coventry