Jane Green Email & Phone Number

Greenwich

London, United Kingdom

• Line Manager of a small team of analysts supporting Commercial Banking businesses by completion of MI reporting requests• Stakeholder management & prioritisation of activity• Transition of regular reporting & data management to new teams to free up capacity and reduce single point dependencies• Training & guidance to colleagues for Financial Markets business & data, systems & MI • Improvement of operational controls and implementation of SLAs to improve stakeholder experience• Ensuring the team understand and adhere to data protection & transportation policies

Gresham Street, London

• MI reporting and analysis for Sales teams• Creation of regular & ad-hoc liabilities MI for the Financial Markets business and Financial Institutions & Global Corporate relationship teams• Project management and User Acceptance Testing (UAT) of MI & data enhancements and migrations• Management and UAT of frequent scripted coverage data changes following business restructures• User guidance for MicroStrategy software and CRM application used by Financial Markets

Gresham Street, London

• Collaborative design and implementation of Cross Sales Income Reporting• Production of the first consolidated sales reporting from legacy LTSB/HBOS MI systems• Delivery of Sales Performance MI• Targets and forecasts• Data management and scripted data updates• System migration planning and testing

London, United Kingdom

• Sales of all Treasury deposit products to existing & potential customers• Identifying cross-selling opportunities for interest rate management products• Investigating and resolving customer queries and complaints• Providing advice to account managers regarding income reporting and procedures• Designing and building MS Access database for prospect client records• Rewriting the deposit Terms and Conditions for the Financial Markets business.• Analysing error reports, making recommendations resulting in >50% reduction in dealing errors

London, United Kingdom

• Managing a team of 16 staff and workflow >20,000 deals and telephone calls per month• Maintaining grade of service, exceeding target by > 7%• Investigating errors and complaints, and implementing procedural changes to reduce these• Training, coaching and appraisals

London, United Kingdom

• Providing a reactive dealing service for money market products: sterling and foreign currency deposits, loans, securities and foreign exchange.• Providing dealing services to a broad range of customers in Wholesale, Corporate, Commercial, Business and Personal Banking, and many internal customers including Registrars, Offshore and Private Banking.