Jane Holt Email & Phone Number

Fairview Heights, Il, Us

Fairview Heights, Il, Us

Maryville, Illinois, Us

Us

▪ Responsible for managing liability claims from the start until the claim was settled; set appropriate reserves, ordered medical records and bills, negotiated with claimants or attorneys, and performed settlement evaluations.▪ Trained and coached Store Managers on claims reporting and utilizing computer claims software.▪ Performed frequent cross-functional communication and collaboration with multiple departments; frequently worked with Legal Department to assist in handling litigated claims; participated in roundtables to determine resolutions.▪ Collaborated with other internal departments to reduce occurrences of fraud, customer service issues and to improve customer relations; provided advanced negation and problem-solving solutions.▪ Assisted team members with claims handling issues; provided alternative perspectives on handling complex issues.▪ Adjusted general liability bodily injury and property damage claims, both litigated and non-litigated.▪ Indexed claimants to learn if they had a claims background, and attempting to prevent fraudulent claims.▪ Assisted in selecting new claims software and trained employees on new software; frequently navigated different computer programs to effectively manage claim workload.

Phoenix, Az, Us

▪ Assigned, as a Temporary Claims Adjuster, to the self-insured Schnuck Markets, Inc; responsible for adjusting premises, product and general liability claims.▪ Exercised proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim.▪ Communicated with management at grocery chain level to identify safety hazards and to proactively precipitate corrective actions on a regular basis.▪ Collaborated with other departments of Schnuck’s corporate office to reduce occurrences of fraud, customer service issues and to improve customer relations.▪ Handled claims consistent with corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.▪ Documented and communicated all claim activity timely and effectively and in a manner which supported the outcome of the claim file.▪ Required to think critically, solve problems, plan and organize activities, serve customers, negotiate, effectively communicate verbally and in writing and embrace new challenges.

Rolling Meadows, Illinois, Us

▪ Highest settlement was around $1M; amount of personally handled reserves was around $6M on average; trained and mentored adjusters who were new to the company.▪ Responsible for investigating, evaluating, disposing and settling complex claims and high exposures with minimal supervision; investigated, determined and evaluated coverage, liability and damages, and established proper reserves.▪ Exercised proper judgment and decision making to analyze claims exposure, to determine the proper course of action and to appropriately settle claims.▪ Responsible for Litigation Management for Auto Liability Claims, Employers’ Liability, Excess Carrier Liability, Product Liability and Premises Liability Claims and Coverage Issues.▪ Handled complex litigated files in multiple jurisdictions, including making coverage recommendations to client carriers; held Proper Casualty Adjuster Licenses in AL, AZ, DE, GA, NC, NM, NY, OR, TX, WV, UT, VT.▪ Reported potentially fraudulent claims to SIU for further investigation, identified and pursued client subrogation recovery on eligible claims.▪ Participated in, and led, client presentations on open claims to improve and update claim status; participated in peer roundtables to discuss alternative resolutions for more complex claims, including those with major bodily injuries.

Edwardsville, Il, Us

▪ Responsible for planning, recommending, reserving and executing investigations, valuations, dispositions, and settlements of multi-jurisdictional high exposure Workers’ Compensation claims.▪ Investigated complex lost time Workers’ Compensation claims to determine compensability for multiple jurisdictions; evaluated, documented, and executed proper claim coverage; filed reinsurance reports on major loss claims.▪ Managed and coordinated medical treatment, recovery, and return to work processes based on disability guidelines and projected target dates; calculated wages, documented disability, and paid benefits on time.▪ Completed and submitted state forms and letters within required time allotments to multiple state agencies.▪ Collaborated with medical providers, outside vendors and attorneys as needed.▪ Strategized and negotiated settlements with both claimants and/or their attorneys.

Richfield, Oh, Us

▪ Investigated complex lost time Workers’ Compensation claims to determine compensability.▪ Established and evaluated reserves according to the circumstances of the claim on both medical only and lost time claims; evaluated, documented, and executed proper claim coverage.▪ Conducted initial investigation of claims with claimants, employers and medical providers.▪ Coordinated medical treatment, recovery, and return to work processes with medical providers and attorneys as needed based on disability guidelines and projected target dates.

Fenton, Mo, Us

▪ Efficient Call Center Operator; identified and addressed caller questions and concerns, resolved issues when possible and routed requests and messages as needed.▪ Coached United and Mayflower Moving agents on software issues via telephone; provided hands-on training to moving company agents when needed.▪ Provided functional user support, training issues, initial diagnostics/troubleshooting, account management and password services; diagnosing and resolving issues in a timely manner.▪ Responsible for being the initial point of contact for all troubleshooting tickets related to software; resolved technical issues and escalated unsolvable issues to appropriate representatives; trained staff on not repeating user errors.▪ Maintained thorough documentation of software issues and phone records.

Randolph Afb, Tx, Us

Bachelor Of Arts - Ba, Psychology

High School Diploma, General Studies