Jane Killary Email & Phone Number

Madison, Wisconsin, United States

United States

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Provided professional and technical leadership in a support center environment.
• Focused on customer service, technical expertise, timeliness, efficiency and quality.
• Process Owner: Created, implemented, maintained and monitored a process (SOP) for auditing certificates of insurance for compliance for the company’s top insurance client’s contractual requirements for approximately.
• Project Planning: Implemented, coordinated and monitored various team projects; making certain all requirements/tasks were being performed to meet the external and/or internal client’s expectations.
• Provided complex reporting on various customer and/or internal requests.
• Escalated complex software issues following proper escalation protocol.

Madison, Wisconsin, United States

• Supervised a remote survey team of four (4) employees. Ensured consistency and improvement in their overall performance.
• Recruited, trained, supported and monitored the team on a daily basis.
• Processed reports and analyses, audited surveyors’ weekly performance, provided feedback, and facilitated training for new hires or for other team members as needed.
• Coordinated, expedited and monitored the team’s daily call list.
• Coordinated data received from third-party vendor for body shop surveys.

Madison, Wisconsin, United States

• Managed, coordinated, initiated and monitored all required background checks for one of the company’s top insurance clients.
• Administered shops’ on-boarding process to new contracts once all criteria were met.
• Monitored, followed up and responded to daily flow of emails and phone calls from client, body shops and internal.
• Provided excellent customer service and support as a main point of contact for the client, body shops and internal employees.
• Developed communications for external client and body shops to improve the process flow.
• Team lead for CSI phone surveyors. Provided training for new hires, monitored their progress, and team’s main point of contact for support.

Madison, Wisconsin, United States

• Handled outbound calls to conduct customer satisfaction surveys.
• Surveyed each customer, and accurately entered survey results and comments for the body shop, while representing each body shop in a very professional manner.
• Data Coordinator duties were to daily process the shop data imports and organize/produce call lists for all team members.
• Team Captain to Survey Team – duties consisted of monitoring their performance, communicating and cheering the team on.

Fort Atkinson, Wisconsin, United States

• Coordinated/monitored all production phases of printed publications, brochures, mailings, etc., to insure accurate, timely, job completion and customer satisfaction.
• Acted as communication link between customer and all internal departments.
• Maintained close contact with the customer (planned appropriate schedules, coordinated and lead pre- and post-production meetings with customer and/or manufacturing departments, established quality expectations, and.
• Administered accounts (coordinated and maintained records to substantiate customer alterations, create and/or change procedures and/or paperwork to fit customer requirements, determined/implemented methods to improve.

Certificate Of Completion (Equivalent To Associates Degree), Administrative Assistant And Secretarial Science, General

High School Diploma, General Studies