I joined the Senture team to bring additional experience in Contact Center capture, implementation and operations.My many roles will include:* Business development across the Federal Government Civilian market* Improve processes and reporting* Establish and build relationships with companies for a win-win-win (includes the client and their constituents) Senture embraces creativity which allows us to be agile with requirement changes, technology updates and human behaviorA few of my strengths include process improvement and management reporting for our existing programs.Programs supporting:* Department of Education* Department of Homeland Security* Federal Department of Transportation* Federal Emergency Management Agency* United Healthcare Military & Veterans* Department of State* US Forestry ServiceSenture is known for being nimble and exceeding client expectations. A few highlights:* Ramp-up from 4 days and 500 agents to 2,250 agents in 4 months* Top quality scores exceeding customer requirements* Facility build-out and reconfigure to accommodate growth* Retention is key to the success of delivery and growthSenture is a small company but has all the capabilities of a large company. I’m looking forward to a great future with my new home.

*Project and program management, from capture through close-out for custom services provided to the Federal Government; specializing in call center programs. *Management of vendors and contracts focusing on small business partners.*Integration and management of IT, processes and operational areas of call centers. *Multi-million dollar fiscal responsibilities including procurement wins, delivery of services that lead to satisfied customers.* Contract Management includes Cost Plus; Firm Fixed, IDIQ; Time & Material* Vendor Management – performance and incentive based* Risk and Change ManagementGovernment Agencies:•Department of Commerce•Department of Education•Department of Labor•Department of Health and Human Services•Department of Homeland Security•Department of Justice•Federal Deposit Insurance Corp•State Department•Department of Treasury•USA Contact