Jane Coles Email & Phone Number

Annandale, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Experienced executive providing policy advice and planning for Business Strategy, Leadership & Organisational Change / Change Management, Venue Operations, Program Design, Management and Evaluation, Membership & Fan/Customer Experience, Marketing, Brand & Sponsorship, Strategic Communications, Stakeholder Engagement & Relations, Event Planning & Support, Project Delivery, Digital & Technology with a particular focus in Sport, Venues, Leisure, Entertainment, Hospitality, Clubs and Fitness sectors.

Sydney, New South Wales, Australia

Australian Turf Club manages four premium racecourses in the Sydney metropolitan – Royal Randwick, Rosehill Gardens, Canterbury Park, and Warwick Farm in addition to Rosehill Bowling Club in Sydney’s west. The Club hosts over 110 racedays per year and prides itself on being one of the world’s most desirable destinations for thoroughbred racing, events, entertainment, and hospitality. Reporting to the CEO, I was responsible for the operational management of four premium racecourses and Rosehill Bowling Club. As part of the Executive Team, I oversaw a large and diverse portfolio inclusive of Events, Operations, Hospitality, Venue Management, Crisis/Emergency Management, Business Continuity, Ticketing, Customer Experience, Digital Innovation, Food & Beverage, Membership, Environment, Social & Governance (ESG) and Heritage. I led a large, direct team of six GM-level reports across a broader team of over 50 permanent staff, a casual workforce over 1,500 and reported to the Board and Sub-Committees.

Moore Park

The SCG Trust (now Venues NSW) manages two world class, 46,000 seat icon stadium venues side by side in the heart of Sydney hosting over one million people and 100 sporting and entertainment events a year. Reporting to the CEO, I was responsible for marketing, communications, membership, venue and customer experience, heritage and tours program and digital strategy for the Sydney Cricket Ground and Allianz Stadium to ensure the venues are positioned as the first choice for Members, hirers, fans, sponsors and entertainment promoters.I provided leadership to a large and diverse team including Marketing (design, brand, digital), Membership, Fitness Centre, Customer Call Centre & Services, Museum & Heritage and the Information, Communications and Technology (ICT) departments. I developed and ensured execution of the SCG Trust's Strategic & Marketing Plans. Built brand equity, developed and executed advertising, merchandising and event campaigns and increased awareness of the two venues and precinct as a whole. I delivered new and emerging technologies to achieve the objectives of a comprehensive digital strategy.

Moore Park

I managed the operation of the Membership Services unit including Membership, Venue & Customer Call Centre & Services, Stadium Fitness Centre and Strategic Marketing & Brand. Provided high level employee management and leadership with four direct reports and close to 50 permanent and casual staff.

Sydney Olympic Park

As host of the Aquatics program at the Sydney 2000 Olympic & Paralympic Games, the SydneyAquatic Centre staged the swimming, synchronised swimming, diving, water polo and modern pentathlon events.Reporting to the CEO, I was responsible for staging successful events from concept through to completion including:- Consulted with media regarding coverage at events, team, and athlete information.- Negotiated agreements with National ticket agencies.- Managed sponsor requests and fulfilment of agreements on corporate facilities.- Developed strategic marketing and sales plans for ticket sales and venue branding.- Successful recruitment and management of a team of venue staff for all areas including operations, front of house, hospitality, maintenance, security, accreditation, and parking.- Worked within tight budgets and delivered successful event outcomes.Major event deliveries included: - 1999 Pan Pacific Swimming Championships - 6th Pacific School Games- 2000 World Cup Swimming - Qantas Skins 2000- 2000, 2001 Grand Prix Athletics - Sydney Youth Olympic Festival- 2000 World Surf Lifesaving Championships - 2000 Australian Swimming Championships (Olympic Selection Trials)- 2000 National Athletic Championships

Sydney, New South Wales, Australia

Short term secondment supervising the Protocol Lounge at the Sydney International Aquatic Centre at the greatest ever Olympic games, Sydney 2000.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Bachelor Of Science, Honours Kinesiology

Governance

Company Directors Course

Diploma Venue Management, Business Management, Marketing & Related Support Services