Jane Lally Email & Phone Number

New York, NY, US

New York, New York, United States

Lead national client service team delivering results for 250+ client accounts. Set direction for client support and staffing, client performance and growth, service enhancement priorities, and cross-team integration in a rapid growth start-up disrupting healthcare delivery.

• Led a team of Account Executives and Account Managers servicing a portfolio of 80+ employer accounts in the Northeast, Midwest, and West regions, across all client industries and segments. Developed best practices for.
• Standardized new client implementation process, including project plan, roles/responsibilities, and documentation
• Developed standard operating procedures and onboarding training modules

• Owned and grew a portfolio of client relationships, including new client implementations, ongoing program operations, and additional product sales. Worked cross-functionally to deliver SurgeryPlus – a supplemental.
• Established and executed first client satisfaction survey
• Formalized client renewal process, including tracking, reporting, and evaluation

Bridgewater, New Jersey

• Operated as chief of staff for chief commercial officer and program leader for commercial function, driving strategic initiatives and integration across sales, client management, and marketing. Provided oversight for.
• Leveraged client service and global operations experience, optimizing commercial routines to improve performance.
• Drove structured strategy development and deployment process, ensuring execution to achieve priorities.
• Managed formation of integrated commercial function in 2019, supporting $500,000,000 annual sales and $2,000,000,000 client portfolio.
• Established and maintained governance routines and initiatives to monitor and improve performance.

Bridgewater, New Jersey

• Developed and led company-wide initiatives to improve business performance, building consensus and connecting experts across lines of business on integrated project teams. Simultaneously supported multiyear initiatives.
• Served as integration leader for acquisition of Compass Professional Health Services, adding 250 colleagues, 1,700 clients, and suite of new products to company portfolio; developed M&A integration playbook to guide.
• Created and implemented client health (operational performance and relationship management) governance process, including correlated performance metrics and review process.

Bridgewater, New Jersey

• Developed and led company-wide initiatives to improve business performance, building consensus and connecting experts across lines of business on integrated project teams. Simultaneously supported multiyear initiatives.
• Developed corporate strategy for reducing effort in customer interactions, eliminating unnecessary calls to customer services, resulting in consecutive year-over-year 10% call volume reductions and related savings; led.
• Managed $100,000,000 client support services print and fulfillment team, establishing operational excellence plans to reduce cost and improve delivery metrics.

Bridgewater, New Jersey

• Served as portfolio P&L and operational performance owner for benefits outsourcing operations serviced in Northeast region, generating annual revenue of $220,000,000. Led U.S. teams anchored in Bridgewater, New Jersey.
• Led national initiatives across regions, including team integration and operational effectiveness and efficiency programs.
• Recognized as business recovery specialist with sustained success in transforming operational performance to improve client satisfaction and internal success metrics.

Bridgewater, New Jersey

Managed multi-service benefits administration operations for premier global clients, including all aspects of ongoing service delivery and financial performance. Acquired and managed special project work in excess of $1,300,000 annually. Led team of delivery managers managing services to additional clients; oversaw team and manager performance.

Bridgewater, New Jersey

Directed financial operations management for New Jersey client service group. Owned revenue budgeting and analysis, client account financial forecasts, cost/compensation modeling and management, and financial process management. Negotiated financial terms, service-level agreements, and fees for all new service implementations.

Bridgewater, New Jersey

Oversaw client relationship and satisfaction, leading integrated team delivering multi-service benefits outsourcing implementations and ongoing services.

Bedminster, New Jersey

Managed 401(k) defined contribution plans on behalf of clients.

Ba, Chemistry And Economics

Activities and Societies: Ware College House - Health and Society Residential Living Program

Education record

Morristown, New Jersey