Jane Lawrence Email and Phone Number

- Led a distributed team of 4 project managers and 2 business analysts and managed portfolios across all key investment areas of IT: Identity & Security, IT Operations and SaaS Enterprise.- Optimized internal PMO processes and methodologies to successfully deliver a wide range of projects and yield organizational scalability and efficiency.- Hired new employees and created individualized performance plans for each team member, facilitated feedback and held ongoing performance reviews.- Empowered, coached and mentored team members to grow their skills, expand their scope and impact, and improve their leadership, problem solving and project management practices.- Held team wide brown bags and training sessions to transfer knowledge and improve cross functional operations with the Security, Dev Ops and Compliance teams. - Set and aligned team's goals and OKRs with SaaS Enterprise vision regularly reporting progress status.- Designed and executed an acquisition playbook to align with Security, Compliance and DevOps principles for mergers and acquisitions.- Developed a content strategy to scale with the company's growth, objectives, cost savings and consolidation of platforms and tools using Microsoft's O365 tech stack.- Implemented SLA strategy for Helpdesk incidents and launched ServiceNOW Catalogue for users to easily submit and monitor tickets.- Successfully migrated Learning Management System to Saba Cornerstone, Contract Lifecycle Management to Conga, Customer Support Portal to ServiceNow CSM.- Improved asset inventory and automated IT request management processes via ServiceNOW CMDB.- Led evaluation, selection, implementation and launch decisions for numerous SaaS platforms to provide ongoing performance optimizations to the business and to reduce application sprawl.- Acted as a key stakeholder in vendor assessment, security, threat modeling, compliance, privacy discussions for Enterprise system management.

- Successfully led migration of data analytics platforms from Snowflake data warehouse to Redshift and from Domo to Tableau.- Developed enterprise-wide data governance for enabling company wide business reporting.- Transitioned SailPoint's Customer Support call center from landline to Amazon Connect which was time critical and imperative to business continuity during Covid-19.- Proactively identified and fixed business inadequacies in customer experience by optimizing product downloads via AWS, SendSafely and Khoros community and customer support issue reporting via Zendesk.- Implemented a remote space management solution to allow for return back to work via Condeco.- Rolled out Aha! Ideas for product engineering to gather feedback and feature requests from customers.- Improved New application onboarding and Security review process by streamlining the security and privacy questionnaire, leading steering committee discussions with key stakeholders, and utilizing new vendor assessment technologies like OneTrust and BitSite.- Identified, designed and project managed complex system integrations to automate customer AWS IdentityNow tenant creation via SnapLogic and Salesforce and data flow synchronization between procurement (Zycus) and accounting (Intacct) systems.- Replaced proprietary IdentityNow SSO with Azure AD SSO with minimal business disruption and company-wide enablement.- Launched the new CIAM architecture for 6 SailPoint's customer facing portals using PingOne Identity and Salesforce.

- Actively engaged with a range of internal teams and Enterprise Business partners worldwide to deliver high quality USB3 user experience. - Introduced new standards, engineering techniques and process improvements in USB-IF Standards group to address compatibility issues. - Influenced cross-group collaboration, strategic investments, feature designs and scenarios across Windows and hardware ecosystem. - Owned, tracked and delivered USB features using Project Management principles while mitigating and communicating risks and issues. - Established relationships to motivate stakeholders at all levels without direct authority. - Organized and facilitated regular discussions with hardware manufacturers to unblock issues and ensure synchronized delivery of all components. - Patented unique engineering application for USB Compatibility.

- Determined product strategy for Web Services on Devices (WSD) that aligned with broader Windows vision. - Worked with the engineering team to define, scope and implement WSD features using Agile methodologies. - Managed the printer program across the various organizational units to improve product performance. - Chaired issue and risk assessment discussions with multiple teams as part of Windows delivery readiness. - Evangelized Windows connectivity solutions across the partner ecosystem.

- Designed deployment solutions for Internet Explorer to target different customer segments. - Gathered and evaluated business requirements to produce feature specifications and vision documents. - Collaborated across a wide range of internal teams to implement infrastructure changes. - Aligned and tracked deployment, servicing, and manageability goals for Internet Explorer. - Led engineering triage to ensure product quality and readiness against aggressive timelines. - Guided customer deployments via conference presentations, blogs, newsgroups, and chats. - Initiated the new hire on-boarding program for the PM team.

- Worked with multiple teams to gather requirements for Web Page Error Reporting and Windows Search Guide. - Successfully developed and released localized versions of Windows Search Guide using OpenSearch and XHTML. - Analyzed telemetry data and produced management reports to scope feature investments. - Established a framework for teams to improve product quality based on telemetry data and customer feedback. - Improved Internet Explorer's reliability by delivering hotfixes and Service packs via Windows Update. - Facilitated issue discussions with customers and addressed feedback with the engineering teams. - Streamlined and improved Customer Error Reporting SaaS to yield more efficient results. - Built and managed relationships across multiple stakeholders: Product Marketing, Test, Development, Localization, Microsoft.com, Connect and other IE feature teams.

- Led a team of engineers, writers, and business representatives to successfully deliver a variety of Blackberry related projects.

- Developed and executed test plans for new Blackberry features.- Worked closely with development teams to investigate and resolve product issues.