• Moved an offline business and its client base, booking system, and serviceinformation online using Acuity Scheduling to improve efficiency andclarity.• Handled all booking and rescheduling, while keeping service provider up todate with daily emails with an average of two appointments per day.• Handled monthly meetings to determine upcoming month's schedulingand availability of service providers.

• Produced accurate office files, updated spreadsheets, and crafted presentations.• Executed record filing system to improve document organization and management.• Executed projects in Word, PowerPoint, and Excel• Participated in furniture selection and documentation of specifications forapproximately six clients at a time.• Carefully reviewed contractor submittals of finish materials.• Curated invoices for up to $5,000.00 with accuracy and efficiency.

• Managed all aspects of assisting hairdressers with up to 20 appointmentseach day, including prepping stations and managing schedules.• Worked during appointments to find ways to ensure side tasks werecompleted while staying visible and available to help keep the station clean,mix color, or other various requests.• Was dedicated to creating memorable customer experiences andensuring clients' needs were met at all points during their visit.• Gave head and neck massages to clients which led to well-reviewed visits. • Assessed clients' retail needs and matched them with the appropriatesolutions.

• Prepared clients for hair cuts and styles with soothing shampoo andmassage work.• Assisted up to 6 stylists in a day, keeping their schedule on track. • Assisted with general upkeep of salon including laundry andsweeping.• Created a new inventory system and recorded information, shortages, anddiscrepancies to keep records current and accurate.• Managed the front desk and scheduling system to ensure appointmentswere booked and executed correctly, handling up to 50 appointments per day.

• Developed marketing content such as blogs, promotional materials and advertisements for social media.• Analyzed and reported social media and online marketing campaign results.• Created social media content with consistent content and tone.• Produced blog posts, pay-per-click ads, and promotional content.• Increased customer engagement through social media.• Posted new content for products and services when managingmarketing and release calendars.

• Greeted patrons upon arrival at the salon, offering prompt, courteous service.• Managed salon's master calendar through phone, email and in-person, including customer appointments, employee schedules and special events.• Handled all payments and refunds, making sure that charges and correct tax were applied.• Organized promotions to boost cutting, color, or styling service sales.• Organized successful fundraisers that raised thousands of dollars andachieved target.