Jane Martin Email & Phone Number

New Berlin Wi

Pewaukee Wi

Develop and mentor a team of 8 Coaches Participate in new hire training Monitor Associate development Continuing evaluation of QA program for positive end results Manage and direct the work of 78 associates to provide superior customer service Finding appropriate resolution for customer situations

Manage department budget Hire and develop a team of 9 well trained and motivated supervisorsHandle all employee relations for Contact Center Department including 200+ employeesInteract with customers to achieve a positive experience with Midwest AirlinesManage Scheduling Department for Contact CenterMotivate and mentor all to meet and exceed all company/department goalsManage business by utilizing established metrics and technologyTechnology implementation and… Show more Manage department budget Hire and develop a team of 9 well trained and motivated supervisorsHandle all employee relations for Contact Center Department including 200+ employeesInteract with customers to achieve a positive experience with Midwest AirlinesManage Scheduling Department for Contact CenterMotivate and mentor all to meet and exceed all company/department goalsManage business by utilizing established metrics and technologyTechnology implementation and project manager for department upgrades/installation including monitoring and scheduling softwareDevelopment and management of Code share programsParticipate in cross departmental committees to further enhance and improve department and CompanyCreate new programs to support business, department and employeesManage and implement Emergency Response for departmentServe as a role model and leader for team members and colleagues Show less

Hiring and disciplinary actions for employeesMonthly meetings to coach and develop a group of employees ranging from 20-35 peopleParticipate in company projects and teams to benefit both the department and the companyCommunicate any and all business decisions and information to the employeesSupervise the schedule change department as well as coordinate Reservation Specialists and code share programsManage daily operation for both staffing and call needsHandle customer… Show more Hiring and disciplinary actions for employeesMonthly meetings to coach and develop a group of employees ranging from 20-35 peopleParticipate in company projects and teams to benefit both the department and the companyCommunicate any and all business decisions and information to the employeesSupervise the schedule change department as well as coordinate Reservation Specialists and code share programsManage daily operation for both staffing and call needsHandle customer concerns for positive outcome Show less

Sell and promote Midwest AirlinesAssist customers with questions/booking of reservationsWork with customers for problem resolution

Managed a caseload of 150 recipients of Medicaid, AFDC and food stampsConducted monthly reviews for continuation of benefitsDetermined initial eligibility

Handle customer issues and complaintsSchedulingAccept, process and approve or deny loansHiring and disciplinary actions for employeesSupervise all areas of the branch (tellers, administrative)

Retail Merchandising

History, Political Science

Retail Management

History/Political Science

Education record