Jane Michaud

Jane Michaud Email and Phone Number

Telehealth Clinical Technician at Manchester NH Veterans Affairs Medical Cente @ Manchester VAMC
Somersworth, New Hampshire
Jane Michaud's Location
South Hooksett, New Hampshire, United States, United States
Jane Michaud's Contact Details

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About Jane Michaud

As you can see from my Curriculum Vitae which I have attached for your perusal, I am a highly experienced and diligent administrative professional. In addition, I am up-to-date with Telehealth technologies having recently researched and set up a Telehealth practice. I also have extensive experience in reception work and in training staff and patients in the use of the Telehealth System both in Clinical and Non-Clinical Health care. In every role I have held, I have demonstrated a high degree of professionalism, a strong work ethic, and a commitment to maintaining the highest standards of clinical quality, patient care, and regulatory compliance. Please consider the below highlights, which further detail my skills and qualifications.Quickly grasped an understanding of the complexities of new medical office software programs and equipment for Telehealth; wrote up user-friendly instructions for co-workers and new hires raising retention of new staff. Raised customer service; by showing empathy and understanding, taking patients concerns seriously, and ensuring the right information available.I am well organized and capable of managing changing priorities. I have excellent scheduling and diary management skills and a proven ability to diffuse potential friction. I understand and ensure implementation of rules and regulations including Confidentiality, Privacy Policies, Health and Safety and Equality and Diversity. I have experience in updating Policies and Regulations.In the interim, I want to thank you for reviewing this letter and the attached documents. Thank you for your time and consideration; it is very much appreciated. Excels At Efficient Office Administration, Accurate Scheduling With Focused Team Coordination To Ensure Maximum Patient Care.ExpertiseOffice Administration | Clinical and Non-Clinical Healthcare | Team Facilitator | TelehealthCrisis Management | IT Software Troubleshooting | Medical Support Orientation

Jane Michaud's Current Company Details
Manchester VAMC

Manchester Vamc

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Telehealth Clinical Technician at Manchester NH Veterans Affairs Medical Cente
Somersworth, New Hampshire
Employees:
35
Jane Michaud Work Experience Details
  • Manchester Vamc
    Health Technician, Telehealth Clinical Technician (Tct)
    Manchester Vamc Jun 2018 - Present
    Manchester Nh
    Team Leader mainly for Veteran (former military personnel) but also the communityReception| Staff Dev | Problem Solving | Assessments | Research | Marketing and MediaTraining Manual: Wrote up a training manual for new and established recruits and introduced proper start-up procedures.Innovative; Creates/designs a wide range of marketing material in Publisher paying high attention to branding and promoting services via different campaigns for example mental health and severe PTSD for veterans.
  • Edith Nourse Rogers
    Telehealth Clinic Technician
    Edith Nourse Rogers Nov 2017 - Jun 2018
    Bedford Massachusetts
    Established and maintained a professional environment, ensuring the best possible experience for customers and sales associatesEnsured compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)Managed training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and proceduresScheduled staff to ensure proper coverage at the front end/service deskCoordinated immediate pre-screening of all applicants by store managementMaintained merchandising standards for register end caps and inboardsMaintained neat, organized and safe front end/service desk areaTimely communication to store management of any issuesManage damages and returns daily according to established company proceduresOther duties as assigned
  • Togus Vamc
    Advanced Medical Support Administrator- Telehealth
    Togus Vamc Aug 2017 - Nov 2017
    Augusta Maine
    Prioritized daily responsibilities and tasksGenerated patient workload reports to validate and monitor activity Provided coverage for CBOCs (Community base outpatient Clinic)Create/tracking spreadsheets for the QI program (Quality Incentive)Educate new patients how Telehealth equipment works.Organized and Market Telehealth programs in Telehealth Services throughout the facility.Instructed co-workers how to use of Telehealth Management Platform (TMP)
  • Va Health Care Systems
    Advanced Medical Support Assistant
    Va Health Care Systems May 2017 - Aug 2017
    Augusta, Maine
    Prioritized incoming calls for Primary care and Optometry Clinics for the state of MaineLog incoming calls on log sheet for accountabilityDirected calls to the appropriate Clinics other than Primary Care and Optometry.Used TRM plus to enter CPRS notes; managed veteran's request for: callbacks, prescription refills & renewals, address changes and request provider changeAchieved call-center benchmarks to meet goals and give excellent customer service
  • Ak- Hims Department
    Volunteer
    Ak- Hims Department Jan 2015 - May 2017
    Anchorage, Alaska Area
    Assisted in verifying medical incoming medical documents from community providers for scanning and reported back to lead scanner/team leader regarding discrepancies.
  • Alaska Va Healthcare System And Regional Office
    Advanced Medical Support - Admin
    Alaska Va Healthcare System And Regional Office Jan 2015 - May 2017
    Anchorage, Alaska Area
    Reception | Coordinate | Staff Development | Training | Reports
  • Alaska Va Healthcare System
    Advanced Medical Support Administrator And Ides (Integrated Disability Evaluation System)
    Alaska Va Healthcare System Oct 2014 - Jan 2015
    Anchorage, Alaska
    Front desk responsibilities: answering phones, questions about claims, benefits, redirect calls, scheduling questions, Acted as a Primary scheduler using new VA mandates.IDES (Intergraded Disability Evaluation System) coordinator: working DoD, MSC (Military Service Coordinator) and PEBLOS (Physical Evaluation Board Liaison Officer) service members being medically boarded out, coordinating all medical appointments with C&P medical staff, emailing letters of notifications to MSC & PEBLOS locations. IDES tracking spread sheet of Service Members upcoming appointments. Create charts for incoming appointment and enter triage and patient demographics to create appointment letters.Collaborate with providers improve efficiency and productivity. Create authorizations for consultations from providers.Process incoming Environmental Registries, and schedule future appointments. Process scheduled appointment packets (log in/out C-files, Distribute C-files to perspective destinations).Prepare and process C-files to be mailed to Outside Fee Base Providers (example: QTC). Create call logs to track scheduling process. Set up Vet's refreshment table (coffee/water and snacks for Vet's have appointments.) Co-train or Co-facilitate new employees with Facility’s computer programs: VISTA, CPRS, Citrix (FBCS) and CAPS
  • Edith Nourse, Va Medical Centre
    Telehealth Clinical Technician
    Edith Nourse, Va Medical Centre Nov 2012 - Sep 2014
    Bedford, Massachusetts
    Organized/marketed multiple Telehealth programs Managed Telehealth Imager, receiving/processing Dermatology consults for patients. Mastered Technician responsibilities: Created tracking spreadsheets for the QI program (Quality Incentive), Informing new patients on how the Telehealth equipment works. Teamwork: Processing/reviewing Needs Assessments and Service Agreements to deploy new Telehealth programs. Created Data tracker spread sheets and graphs tracking workloadCreated Power Points, maps for training purposes, Educate/Training for Providers in closing encounters.Provided coverage for CBOCs (Community base outpatient Clinic).
  • Alaska Va Healthcare System And Regional Office
    Medical Support Assistant
    Alaska Va Healthcare System And Regional Office Mar 2010 - Nov 2012
    Anchorage, Alaska Area
    Reception | Diary Management | Training | Inductions | Call Logs

Jane Michaud Skills

Clinical Research Microsoft Office Microsoft Excel Microsoft Word Public Speaking Leadership Administrative Assistants Customer Service Healthcare Medical Terminology Teaching

Jane Michaud Education Details

Frequently Asked Questions about Jane Michaud

What company does Jane Michaud work for?

Jane Michaud works for Manchester Vamc

What is Jane Michaud's role at the current company?

Jane Michaud's current role is Telehealth Clinical Technician at Manchester NH Veterans Affairs Medical Cente.

What is Jane Michaud's email address?

Jane Michaud's email address is ky****@****hoo.com

What is Jane Michaud's direct phone number?

Jane Michaud's direct phone number is +160392*****

What schools did Jane Michaud attend?

Jane Michaud attended Charter College, Notre Deame College Manchester Nh.

What skills is Jane Michaud known for?

Jane Michaud has skills like Clinical Research, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Leadership, Administrative Assistants, Customer Service, Healthcare, Medical Terminology, Teaching.

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