Spearheaded a new payroll system by streamlining and automating process, contributing to requirements.• Coached and mentored a team of 6 members on a daily basis, closing employees’ skill gaps as a result.• Supervised the entire credit control and billing function whilst handling the payroll system. • Reviewed and audited all payrolls, adhered to all guidelines and regulations, and handled direct reports.• Evaluated the payroll system, ensured processes were properly administered and supported requirements.• Kept up to date with legislative changes, complied with SOPs and cooperated with other departments.• Executed other tasks including supervising projects, aligning payroll strategies with the company’s objectives, improving payroll operations and acting as the escalation point for complex enquiries.

Led and trained a team of 5 consisting of 2 members in payroll, 1 in credit control and 2 apprentices.• Streamlined the pay, bill and collections processes throughout 3 companies, exceeding targets as a result.• Handled a total ledger of 300+ accounts and a payroll with 800 candidates, and integrated a new payroll.• Built new procedures and processes, minimised outstanding debt and supervised corrections if needed.• Solved operational enquiries, dealt with issues, improved performance and liaised with team members.• Reduced credit risk, maximised commercial opportunity with clients and supervised regular reviews.• Undertook additional duties such as working closely with the business and clients, ensuring directors received regular feedback, reporting, motivating team members and attaining KPIs and targets.

Introduced a pay/bill system, reduced a headcount by 7 and streamlined billing and collection processes.• Coordinated a total ledger of 350, account clear 120 and a day balance of £1.7 million, meeting KPIs.• Processed 1,300 timesheets per week; presented a new credit control system (SAFE) and billing (Tempest).• Carried out fortnightly ledger reviews with the team; reviewed corrections, journals and adjustments.• Solved complex operational enquiries and issues, optimised performance and ensured awareness.• Provided resolutions to priority issues, established a new credit policy and handled annual appraisals.• Completed other tasks like reviewing processes, monitoring individual and team performance, designing billing processes and procedures, improving accuracy and efficiency, and identifying process improvements.

Motivated and trained a team of 7 with 4 in credit control, 1 in cash allocation and 2 in the billing areas.• Ensured the correct streamlining of billing and collection processes with a total ledger of 400+ accounts.• Prepared and processed 1,100 timesheets weekly; built credit and billing procedures and processes.• Dealt with different portals including 247, Fieldglass, staff flow and NHSP online whenever necessary.• Created a new credit policy and agreed procedures, managed annual appraisals and liaising with staff.• Presented monthly and weekly reporting, aged debt, cash forecast; designed billing procedures/systems.• Directed the billing workflow, led a team of billing clerks and ensured all invoices were correctly processed.