Jane O. Email and Phone Number

Front Office Manager of the Residence Inn Portland Northo Supervise Front Desk/Night Audit/Breakfast staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy. Implemented a new Front Desk Orientation Class to improve training success. o Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.o In charge of coding A/P Invoices and submitting and tracking A/R accounts with the hotel.

Front Office Manager for the Courtyard by Marriott in Santa Ana, Ca

Act as a Guest Services Supervisor for the phone center and concierge locations for the Disneyland Resort Hotels. Assist with guest situations and concerns, coach and develop cast members, assist with employee time recording and post-schedule changes. Assist with training and implementing updates and new procedures. Cross-trained as a Global Lodging Trainer, facilitating class-based training for new-hire employees for the Front Desk/Guest Services teams at the three resort hotels.

Created and established a new supervisor role for the front desk/guest services department at the Disneyland Hotel. Lead a team of 5 supervisors who have been chosen for the role. Responsible for greeting all cast members coming in for their shift and provide them with operational information about the Hotel and Resort. Review group resumes for the management team and send out important information to the front desk/guest services leadership teams. Assist with schedule changes and time recording for cast members for the day.

Completed the Disney College Program as a Guest Services Associate at Disney's Grand Californian Hotel and Spa, a 4 diamond resort at the Disneyland Resort in Anaheim, CA. Assisted as a concierge for the hotel, assisting with guest requests, park and resort information, making dining and activity reservations, and offering recommendations for Orange County and Los Angeles-based opportunities.

Assisted in the administrative operations of the Human Resources department of the hotel, which included file and I-9 audits, answering phones, filing and mailing, and assisting employees and applicants that enter the office. Under the supervision of Rosemary Taylor, Regional Director of Human Resources.