• Participating in managing the video and chat integration project by communicating and collaborating with the stakeholders and the project team, developing project timeline with key milestones and deliverables, managing resources, identifying potential risks and developing strategies to mitigate them.• Defining and/or reviewing the project deliverables and their technical and quality strategy, together with the benefits and their realisation plan.• Gathering user requirements for the project manager through various ways, analysing them for consistency, feasibility, and completeness, and interpreting the viable solutions via communication back to business stakeholders.• Gathering relevant project data, such as project budgets, risks, and resource allocation, to produce reports for the management, tracking the overall status of projects.• Continuously evaluating projects to ensure they meet company standards, adhere to budgets, and meet deadlines.• Orchestrating projects within strict timeframes and budget constraints by solving complex problems and working closely with senior management. • Conducting user acceptance testing (UAT) to ensure that all the user requirements are catered to by the application.

• Developed and executed comprehensive digital marketing strategies to drive brand awareness, increase traffic and generate leads through various channels. • Managed end-to-end digital marketing campaigns, performance tracking and content creation.• Created and executed social media marketing campaigns across platforms, increasing follower engagement by 20%.• Managed online advertising campaigns, including display advertising and remarketing.

• Coordinated and managed projects from initiation to closure, ensuring adherence to timelines, budget and quality standards. • Collaborated with cross-functional teams and stakeholders to assign tasks, track progress and ensure timely completion of project milestones. • Developed and maintained project documentation, including project charters, status reports, meeting minutes, and change requests. • Supported the project manager in resource allocation, scheduling, and coordination of project activities. • Prepared and presented project status updates and reports to stakeholders, highlighting progress, risks, and recommendations.