Keeping front desk tidy and presentable with all necessary material • Greeting and welcoming desks as they approach the front desk • Answering questions and addressing complaint • Made reservations confirm reservation, and cancel reservations when needed.• Compute guests bills and post charges.• Created incidents report, daily activity logs and other documents.• Processed credits cards, and accept cash.• Enforced hotel rules and regulations. • Answered calls and direct calls to appropriate parties. • Fixed meetings for management.• Acted as liaison between guests and management.

• Organized the set-up of all Office meetings.• Processed correspondence in responses to customer complaints.• Filed and maintained accounting and payroll records.• Distributed pay slips on a weekly basis.• Managed customer accounts and financial administration.• Took minutes during staff meetings.

• Following standardized company procedures relating to all aspects of Office performance.• Answering incoming calls in a professional manner.• Maintaining suitable and sufficient office stationery levels.• Establishing stationary requirements for the Office.• Resourcing of candidates and appropriately advertising for and recruiting place-able staff.• Processing of all the payroll on a weekly basis.• Managing payroll and other tasks relating to staff wages.• Updating databases with confidential and relevant information.• Sourcing candidates C. Vs from various job boards or other media sources.• Ensuring that all information and documentation is compliant with guidelines of the Data Protection Act.• Arranging interviews and confirming interviews by email.• Coordinating and communicating activities for the Office, including all employee events.

• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships