• Provide polite and professional service to clients via phone, email and social media• Contact both residential and commercial clients about scheduling, pricing and other necessary information• Solve problems with clients• Utilize both proprietary and MS software for recording, scheduling, and maintaining all work records• Schedule and organize promotional mailings• Employ various websites for both client referrals and accounting (for example: Groupon, Home Advisor Pro, Clover, etc.)• Organize and maintain all work calendars, job estimates and client billing• Schedule and dispatch all technicians for cleaning jobs in 7 counties• Track, organize and record monthly financial reports for corporate office• Coordinate appointments, meetings, training workshops and other assignments for management

University Instructor – Primary duties • Developed and taught daily lesson plans for 18-30 students (per class) for two semesters, including course objectives, long and short-term assignments and projects• Plan, attend and lead committee meetings with specific agendas• Proof-read, analyze and edit curriculum and other materials prepared by others• Utilized and managed professional reports, reviews, statistical data and research projects• Initiated and responded to student, departmental and administrative requests for information Additional Special duties:• --Proof-read and edited scientific papers for publication in English language professional journals – 5 years• --Created audio, video and written test content for both Mid-term and Final exams – 5 years• --Narrated audio passages from books or other printed material for private clients – 5 years• --Private conversation partner for 4 Yeungnam University professors – 5 years

• Similar to Yeungnam UniversityAdditional Special duties:• --Private conversation partner to president of Woosong University – 3 years• --Proof-read and edited scientific papers for publication in English language professional journals – 3 years

• Designed and developed standards-based developmental training for students from a variety of educational backgrounds• Created and implemented creative and pertinent daily lesson plans for approximately 100 students annually, including course objectives, homework assignments, tests and projects• Attended regular faculty meetings with specific agendas• Quantitatively assessed student performance on a monthly basis and report same to school administration and parents

• Planned and implemented single and multi-day teacher-training workshops• Drafted, finalized and followed annual and grant project budgets• Attended and participated in board and other state and local meetings• Researched and developed new courses for better teacher training in rural schools• Proof-read and edited public awareness materials, such as newsletters and brochures

• Created, edited and coordinated production of news releases, brochures, radio and television announcements as well as scientific surveys, annual and grant-funding reports• Developed and implemented education, marketing and informational programs and projects• Researched, prepared and presented 30-50 multi-media presentations annually to various groups• Composed and distributed appropriate correspondence and other material