Jane Petricka Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Developed and Implemented Chatbot Solutions for Enhanced Customer Experience - As a CX Specialist, I lead the development and successful implementation of cutting-edge chatbot solutions across multiple brands. Tracked KPIs and Metrics to Enhance Customer Success - I played a pivotal role in driving customer success by creating and generating comprehensive reports that tracked essential KPIs and metrics. Analyzed Top Call Drivers, CSAT, and Incident Impacts - In weekly/monthly business reviews, I presented in-depth analyses on the top call drivers, Customer Satisfaction (CSAT) scores, and incident impacts on our esteemed support team. Managed and Enhanced Technology Platforms - Took charge of managing and maintaining technology platforms extensively utilized by the customer success teams. Continuously Improving the Customer Journey - Passionate about continuous improvement, focused on optimizing the customer journey.

Empowering the Voice of the Customer Internally - As an advocate for our customers, I made it my mission to champion their needs within the organization. Driving Customer-Centric Growth - My commitment to delivering an exceptional customer experience fueled our growth and success. Spearheading Customer Journey Mapping and Process Improvements - I took charge of developing and implementing a Voice of the Customer program, mapping the customer journey across multiple distinct brands. Analyzing Customer Feedback for Actionable Insights - Regularly presenting my analyses to key stakeholders, I facilitated data-driven decision-making, resulting in optimized service delivery and enhanced customer satisfaction.

📈 Unleashing the Power of GSuite for Data Analysis and Presentation 📈As a Data-Driven Analyst, I harnessed the full potential of GSuite to analyze, manipulate, and present data with precision and efficiency. By leveraging GSuite's tools, I transformed raw data into actionable insights, empowering stakeholders to make informed decisions that fueled business growth.🚀 Driving Continuous Improvement in Agent Productivity and Performance 🚀I took charge of agent productivity and performance metrics by diving deep into data analysis. By implementing innovative tracking methods and creating insightful reports, I facilitated data-driven decision-making, leading to continuous improvement and heightened efficiency across the organization.📊 Developing and Maintaining an Agent Scorecard for Enhanced Productivity 📊I developed and meticulously maintained an agent scorecard. This scorecard became a tool for tracking agent productivity, identifying outlier agents, and recognizing top performers. These data-backed insights enabled targeted coaching and development, fostering a high-performing team.🎯 Empowering Teams with Data-Driven Solutions 🎯My passion for utilizing data as a driver for growth extended beyond individual performance. I proactively collaborated with teams, sharing valuable insights, and creating data-driven solutions to address business challenges. By empowering teams with actionable information, I contributed to a culture of continuous improvement and data-centric decision-making.

- Consistently exceeded agent expectations, achieving high CSAT, One Touch %, and Interactions per day.- Demonstrated a deep understanding of the product, offering effective workarounds and escalating urgent issues to L2 teams.

Austin, Texas

Lead youth volleyball teams through practice and encouraging competition. Created a strong focus on mastering the basics. Demonstrate the importance of being a team player and participating in a team within sports and outside in their personal lives.

Austin, Texas Area

Opened the full restaurant to operate throughout the day.Closed, cleaned and prepped for the next working day.Served 8-50+ large parties and can handle multiple tables.Helped other staff with running food/drinks and hosting. Trained new employees that were hired at the restaurant.

Austin, Texas Area

Coaching my team to exceed customer expectations and build loyaltyResponsible for training and onboarding new associatesUse resources provided to gain more knowledge on the brand and product to better sell merchandiseLead a team with organization and efficiency to process new merchandise while maintaining standardsMeasuring success with conversion, sales performance, loyalty and loss preventionConsistently accurate in relation to data entry, payment processing, till reconciliation and preparing bank depositsBuilding sales through life styling questions and selling across categories Responsible for running the @VSPINKAustin Instagram account-top growing Instagram in the company at the time

Austin, Texas Area

Guest Lead is a Selling Supervisor-Keyholder at Altar'd State, responsible for leading a team of brand representatives to meet and exceed sales goals.