Jane Picknell Email & Phone Number

Managing a team of Solution Consultants within the UK/I who work with customers locally and across the globe Coaching, guiding and helping them grow on the career path they choose. Previously my role was a Strategic Advisor and Principle Consultant until April 2022 when I took on the manager role. I have been at UKG since 2014. Initiating multiple projects from SMB to Multi Nationals local and Global. Working with our clients and collaborating to design the best fit solution from our WFM range of products. Ensuring a high level of trust in the team is my principle goal and is critical for a project to succeed. Mentoring Consultants in Forecasting and Scheduling across verticals, Manufacturing, Hospitality, Retail and Logistics. Previously working for 4 years as a Functional Consultant (EMEA) with Reflexis Systems now Zebra.With my background and specialist knowledge and skills I am able to converse and understand the complexities within a variety of retailers across EuropePreviously a committed and successful Resource Planning Manager within Call Centres and Retail with a proven track record of delivering results, reducing costs and developing and implementing new store systems along with new process.I have successfully developed my skills and experience through a wide range of roles during a 20+ year career including Management, Project Management, Resource Planning and System & Process development and implementation.Specialties: Ability to engage with customers, understand current business pain points and provide guidance from extensive knowledge and experience to enable a best fit solution to be gained.This includes advising the customer on the best solution considering current business factors and requirements, which is not always what they want but will be what their business needs.Guiding the customers through all stages of the project from Initiation, scoping requirements, collaborating whilst designing, through to full implementation.

Listed skills include Workforce Management, Retail, Contact Centers, Customer Experience, and 14 others.