Jane Reynolds Email and Phone Number

As Project Manager at Upland, I manage and take ownership for implementations of Upland CCP solutions to our customers. I manage multiple implementations concurrently within scope, on time and on budget. Project management can be solitary, however I am very much a team player and regularly draw on all my team's expertise to get the job done. Completion of projects assigned to me emphasises my excellent communication, organisational skills in particular attention to detail. I utilise excellent planning skills, creating in depth project plans including the use of CARDI logs, RAM Matrix, for example. I track projects against the project plan, manage any risks in a timely manner, prepare action plans while escalating when appropriate. Customer experience is important to me, continuously updating them on their project is key for me whilst also managing their expectations. 100% driven by connecting with people, and influencing positive change. Active member of the Upland Women in Tech Group.

Manage the Welfare service at York St John University. Delegate tasks to others in the team. Lead on projects such as campaigns and events including the All About Respect Programme. Lead on managing risk and escalate accordingly. Build key relationships to inform decisions and solve problems. Write and review policies, web content and training for both students and staff. Negotiate and mediate disputes between students.

I support students with a wide range of personal challenges that act as barriers to their learning and ultimately their student experience. I offer information, advice and guidance to those experiencing these challenges. These include domestic violence, sexual assault, crime related incidents, issues with drugs / alcohol, falling out with friends / housemates, pregnancy, taking time out of studies, case consultations, bullying, housing related problems etc. As a Welfare Adviser, I aim to solve problems and guide students through solutions making use of both internal departments and external agencies.Developing relationships with outside agencies as well as relevant internal departments is key to my role. I have the ability to maintain good boundaries and aim to empower the student to navigate the problem themselves. Often being presented with high risk to students' personal safety, I manage this risk and escalate it as appropriate to senior management by communicating with all involved especially if there is change to this risk. I act as a mediator with the aim of educating students on key communication skills to overcome disputes within their housing situation or amongst other students.I have written and delivered training on responding to disclosures of sexual violence to the student and staff community at York St John. I write and review web pages and develop promotional material as well as help in the reviewing of relevant policies. Playing an active part in relevant community forums including night time economy and river safety which directly relate to student safety in York. I collate relevant information from these meetings which then informs the campaigns and events I manage and run in any one academic year. I project manage these campaigns from beginning to end. To complete this I draw on my excellent organisational and communciation skills and influence others to get involved in these events. One such project is the All About Respect Programme.

Assess and evaluate customer’s personal barriers thus helping them to move forward with their lives and back into employment. Design, implement and deliver suitable therapeutic techniques to address specific barriers to employment including depression, anxiety, bereavement, anger difficulties, addictions, confidence and self-esteem building. Act as a consultant to the multidisciplinary team as well as subcontractors of esg by providing knowledge, support and guidance to ensure customers benefit from a coherent and holistic environment both in the York centre and North Yorkshire area. Manage a clinical caseload of approximately 50 customers through effective use of my outlook calendar, customer filling system and to complete safeguarding reports and risk assessments when necessary.

Provide advice to the community of how to seek social housing from Selby District Council. Complete all clerical duties relevant to my position. Report information regarding our tenancies to governmental bodies. To liaise with all departments within housing services including the Homeless team, Head of Service and Property Services to guarantee good quality performance.

To care for individuals with mental health difficulties within a medium secure unit.

Class Teacher 2007 - 2008 Learning Support / Special Education Teacher 2005 - 2007

Lecturing adults returning to education in Human Growth Development - Fetac Level 5 course.Setting assigments, marking them and providing feedback to students.

Class teacher.