Jane Rison Email & Phone Number

Amsterdam Area

Working as License Management Lead within the PMO. This is a new role with full scope TBD, however overall goal is to centralise and pro-actively manage the license usage and associated costs for RDS in alignment with business expectations, application road maps and budget. To create RDS licensed application inventory as well as associated RACI and formalisation of stakeholder responsibilities. Put best license management practices in place to ensure optimised availability of licences, periodic utilisation reviews and ensure visibility into product road maps ahead of license renewal time to facilitate and maximise effectiveness of this process

Amsterdam Area

During my year as an IT Project Manager, I solo-managed a number of small project such as the retirement planning and actioning of obsolete servers and coordinating the testing of all RDS applications for Windows 11 upgrade readiness. I also worked with a Program Manager on the evaluation stage of RDS applications for Cloud readiness. Including working with stakeholders on creation of StageGate document templates, completion of documents and review. Also worked on the migration planning and as a PM, used Microsoft Project, Jira and PPM tools.

Amsterdam Area, Netherlands

Single point of contact for the BSLs and the Application Management team for the respective domain, Responsible to BSLs for all Application Management related updates & escalations across their domain, working with support operations, CIO Service Delivery Teams & technology vendors.Ensure service releases meet business and IT Strategy requirementsPrimary liaison with Program & Project teams from Application Management organization. Manage demand for Application Management organization for respective domain based on program/project roadmaps and assist with Service PlanningReview and provide inputs/feedback on Project requirements from application management perspectiveUnderstand and contribute to architectural impacts of requirements & infrastructure changes to the service and DR plansEstablish Service Level Agreements with the BSLs/demand teamsConduct regular operational, business and vendor service reviews with appropriate stakeholdersResponsible for ensuring readiness of support operations teams prior to project go-liveApprove timing of deployments with an understanding of business/technology impactsProvide necessary inputs for R&DS IT organizational and program level Technology StrategyAccountable for ensuring audit readiness for applications within service portfolio

Hoofddorp, Netherlands

- Support Manager for a Project Management and Resource Management system- Managing support for eSOP system and part of Management Team- Line Management for a number of global Support Analysts (SuperUsers) including managing workload, performance evaluation, compensation planning, career planning and development and promotion planning. Team is all virtual, based globally.- Operational management of the same team of Support Analysts teams including making work assignments, managing ticket system and calculating performance metrics, creating handover plans when required, assigning staff to additional tasks and ensuring equity within the team as well as good Work-Life Balance- Attending meetings as required, supporting and representing my team- Member of Leadership Team in my department, determining Support strategy and managing staff providing support for 3,500+ end users of the system- Management of ServiceNow KnowledgeBase use within my team- Additionally working as SOP Task Force Leader for my department and carrying out SOP and reading list-related activities

Hoofddorp, The Netherlands

- Support Manager for a Project Management and Resource Management system- Line Management for a number of global Support Analysts (SuperUsers) including managing workload, performance evaluation, compensation planning, career planning and development and promotion planning- Operational management of the same team of Support Analysts teams including making work assignments, managing ticket system and calculating performance metrics, creating handover plans when required, assigning staff to additional tasks and ensuring equity within the team as well as good Work-Life Balance- Attending meetings as required, supporting and representing my team- Member of Leadership Team in my department, determining Support strategy and managing staff providing support for 3,500+ end users of the system- Management of ServiceNow KnowledgeBase use within my team- Additionally working as SOP Task Force Leader for my department and carrying out SOP and reading list-related activities

Hoofddorp, Nl

- Support Manager for a Project Management and Resource Management system- Line Management for a number of global Support Analysts (SuperUsers) including managing workload, performance evaluation, compensation planning, career planning and development and promotion planning- Operational management of the same team of Support Analysts teams including making work assignments, managing ticket system and calculating performance metrics, creating handover plans when required, assigning staff to additional tasks and ensuring equity within the team as well as good Work-Life Balance- Attending meetings and calls as required, supporting and representing my team- Member of Leadership Team in my department, determining Support strategy and managing staff providing support for 3,500+ end users of the system- Management of ServiceNow KnowledgeBase use within my team- Additionally working as SOP Task Force Leader for my department and carrying out SOP and reading list-related activities

Hoofddorp, Netherlands

Key responsibilities in current role:- Line Management of a number of global SuperUsers including managing workload, performance evaluation, compensation planning, career planning and development and promotion planning- Functional management of teams including making work assignments, manage ServiceNow ticket queue, creating handover plans when required, assigning SUs to additional tasks and ensuring equity within the team as well as good Work-Life Balance- Attending meetings and calls as required, supporting the team- First point of escalation for business and customer escalations- Determining activities for SUs and direction of the team- Creating new and review documentation created by others- SOX owner for CTMS controls, carrying these out on a quarterly basis- Working as SOP Task Force Leader for my department and carrying out SOP and reading list-related activities

Hoofddorp, Netherlands

Mentoring new CSSs in UK and have previously mentored new/local CSSs in NL and Finland. As CSS2 I was responsible for maintaining, updating and publishing all Clinical Systems-related SOP documents in electronic SOP system, writing and maintaining any other required documentation for interfaces and ad-hoc queries. Up to Mar 2007 I was also regional contact for champions in NL, Scandinavia and Baltics, and again from Oct 2008 – Feb 2009 (from Feb 2009 just retaining responsibility for NL). Since begin 2008, review new interface, ad-hoc and report CSV packs for Europe and training (globally) on the documentation procedures.

Setting up and maintaining in-house clinical database for European and International studies, writing user guidelines, supporting clinical team, providing training to clinical teams and locally. Also writing and running interfaces between internal and external systems. Support of 'champions' on 3 different in-house systems users in the Benelux, Nordic and Baltic countries. Until July 2003 I was the lead specialist supporting 2 of the systems in Europe. I also mentored a local specialists. Developing and training on the CSV process, a global process.

Hoofddorp, Netherlands

Supporting CRAs in house and on site, CRF review, sending and receiving (paper) DCRs to and from site, completion of clinical systems, other clinical admin duties including translations of ICF and other clinical documents from Dutch to English.

Hoofddorp, Netherlands

Secretarial and receptionist tasks, dealing with incoming and outgoing post and faxes, dealing with suppliers, booking flights and other office admin duties

Diploma In Hotel Reception Work, Hotel Reception

A Levels, English, French, German