• Manages the onboarding process and ensures that all pre-employment processes and forms are completed accurately-employee and subcontractors.• Manages the offboarding process, ensuring that all termination processes are completed accurately.• Ensures compliance and completeness of all documentary requirements prior to and during the onboarding process of technicians.• Collaborated with People and Culture Advisors on the improvement of hiring procedures.• Allocate, assess, and… Show more • Manages the onboarding process and ensures that all pre-employment processes and forms are completed accurately-employee and subcontractors.• Manages the offboarding process, ensuring that all termination processes are completed accurately.• Ensures compliance and completeness of all documentary requirements prior to and during the onboarding process of technicians.• Collaborated with People and Culture Advisors on the improvement of hiring procedures.• Allocate, assess, and review online training and coursesissued through UCG Learning Management System (LMS) LITMOS.• Monitor Delivery Partner workforce contractualrequirements for certification, competency, and training toensure that the Delivery Partner workforce is always fullycompliant.• Handles 5-10 calls per day to address technician’s queries/concerns, provide helpful advice and support to new employees and resolve any problematic issues.• Manages 30-40 work emails per day to ensure that theDelivery Partner’s queries are addressed on time, thus theteam has smooth communication internally and with theclients.• Set up profiles/accounts for new hire and created ID andAccess Cards. Show less