Jane Roe Email & Phone Number

South

Managing a team of Assessors delivering Apprenticeships in Bus Admin 2 & 3, Customer Service 2 & 3, Team Leading, Management and ICT across multiple sites to achieve monthly targets.

London, United Kingdom

Deliver Team Leading, Customer Service and Retail

London, United Kingdom

• Setting up new Training Division including recruiting all Staff• Writing and Initiating new Policies and Procedures• Training Staff in all Areas• Managing 30 staff including Learner Engagement Coaches and Employer Development Managers & Administrators• Setting & Monitoring Targets for each Department• Liaising and Negotiating with External Stakeholders including DWP, Sub Contractors and Government Officials• Project Manage Contracts for Unemployed and Ex-offenders

London, United Kingdom

• Leading a team of 25 staff to consistently achieve branch targets (Outcomes for Employment of 100 per month)• Improving Staff Retention•Carrying out Performance Reviews with Staff and Externally with Sub Contractors•Maintaining third party relations with Jobcentre Plus• Reporting monthly performance to senior management teamOrganising Job Fairs

• Management of Government training projects such as Train to Gain, Apprenticeships and Welfare to Work to include all aspects of resourcing, facilities, and management reporting • Commission, plan, manage and monitor external training projects within Budget constraints• Recruit staff, carry out appraisals and disciplinary procedures• Devise numerous training courses for Adults on Welfare to Work Programmes and the Employed• Manage timely completions to meet college/government targets• Liaise with external bodies such as Awarding and Funding Bodies, and Professional Organisations• Attend Sales meetings in order to determine bespoke training solutions, price and help close business.• Act as an Ambassador to the college and relay the college message of the company ethos and best practice • Liaise with Quality Department to ensure we are working to the college’s QIAP• Manage and carry out the Audit process in order to meet LSC or SFA requirements• Maintain highest standards of customer service at all times