Purchasing, renovating and selling properties Project ManagementWorking to tight deadlines within Budget

• Liaising with applicants, answering queries and assisting candidates through the medical aspects of the application process where required• Coordinating medical appointments with Medical Experts, Chief Medical Officer etc. • Organising and storing documentation and computer-based information• Interacting with third party providers where appropriate (e.g. candidate GPs and Surgeries)• Filing and retrieving information and documents, data entry, typing letters, maintaining candidate’s electronic files. • Answering the phone and responding to queries (from both internal and external customers)

• Responsible for the preparation of the weekly intake schedules from latest forecast reports. Planned and reviewed resources to build an optimum schedule to maximise efficiency• Liaised with suppliers as required and ensured changes to the schedule were communicated whilst balancing the needs of all key stakeholders• Ensured system parameters were maintained and updated in an efficient way, highlighting potential issues to the Scheduling Manager through effective management practices.• Monitored workflow against work outstanding and forecast, highlighted potential issues and inefficiencies to the Scheduling Manager.• Provided direct cover for the Scheduling Manager, assuming team organisational responsibilities and maintained the smooth ruining of the department.• Maintained daily scheduling requirements and scheduling through effective and efficient working practices • Assisted Scheduling Manager with weekly team management administration

- Conducting comprehensive investigations into allegations of persons and properties illegally connected to the Gas network, by interrogating various legacy systems and extracting data via the internet, managing up to 150 cases. - Making optimal use a range of resources to investigate and collate evidence to facilitate the implementation of correct action to minimise risk to occupiers and property in line with the Gas Act 1986 - Producing in depth, accurate and timely reports, summarised reports and recommendations to enable the Illegal Connections Manager to authorise the appropriate course of action - Processing actions required and queries related to individual cases with optimal accuracy and efficiency - Liaising effectively with customers, resource management, operations, Theft of Gas (TOG), network supervisors, engineers and stakeholder delivery to ensure a timely, successful conclusion to each case - Maintaining an accurate, up to date Illegal Connections database with relevant business requirements - Registering new allegations, obtaining new investigation files and closing and archiving completed investigations - Managing the MNC (Meter Number Creation) process by receiving requests for approval. - Contacting customers requesting MNC, completing a detailed risk-based questionnaire to evaluate compliance and question legitimacy of gas connections. - Created, maintains and records all information accurately in MNC process database - Approving or rejecting requests, launching investigations and providing findings for Management - Delivering Team Hub on a regular basis and carrying out comprehensive Hub Audits for compliance - Performing various other ad hoc administrative tasks as necessary

- Overseeing the smooth day to day running of the salon and ensuring the achievement of all operational and financial objectives - Delivering outstanding customer service through identifying requirements and providing a high quality service in line with requests - Controlling budgets, allocating resources effectively and maximising cost efficiency at all times - Devising, developing and implementing effective business plans to generate interest, raise profile and achieve sustainable growth - Training Apprentices in NVQ Levels 1,2 & 3.

- Reporting directly to director level personnel with full responsibility leading, managing and motivating five administrators and ensuring the completion of all tasks within the department in a timely manner - Processing enrolments and qualification results with optimal accuracy and efficiency, and organising teaching materials, including equipment and other supporting resources as necessary - Booking cost effective accommodation and various modes of transport for the delivery of programmes - Planning various aspects of graduation ceremonies, including organising documentation, invitations, hiring gowns and booking venues - Maintaining confidential and sensitive personal and financial data and responsibility as the key holder and company credit card holder - Preparing detailed reports and delivering clear, informative and engaging presentations to directors and ensuring progress towards individual, departmental and organisational objectives - Creating, developing, implementing and tracking quality processes to ensure high operational efficiency

- Responsible for validating new proposals for connections to the Gas Network (below 7 bar) - Handling and implementing effective resolutions for queries related to obstructions and issues with connections, such as Planned Abandoned Pipes - Planning National Grid operations to connect new mains and services to existing network infrastructure and resolving associated problems swiftly and effectively, including swagelined pipes and reinforcement - Liaising closely with operations, customers and internal personnel from the Quotes Team, Model Build, Reinforcement and Design, to ensure service delivery of the highest quality for the planning schedule - Maintaining an accurate and up to date planning database and ensuring up to date relevant business systems, spreadsheets and databases to optimise business performance

- Establishing a comprehensive Sales Support section to facilitate smooth day to day operations - Recruiting, leading, managing and motivating a team of two Sales Support Assistants - Devising and implementing robust administration processes to support Field Sales Executives (FSE’s) and processing their holiday entitlement, sickness absence, commission, bonuses and expenses - Making cost effective travel arrangements and organising accommodation for FSE’s and the MD - Maintaining confidential personnel records for senior and managerial employees - Arranging fleet and courtesy cars for staff at the request of the MD - Preparing and ensuring the on time submission of tenders and proofreading them on behalf of the MD - Managing company documents such as insurance policies, policies, method statements and testimonies - Liaising with marketing department to produce effective advertising material & promotional publications - Establishing new account T’s & C’s and preparing/renewing contracts of customers prior to their expiry - Creating and updating quotations, order forms, price lists and promotional information - Providing prices, product details and organising the provision of samples and products for sales demonstrations at the Distribution Centre and on site - Organising invitations, hospitality and making travel arrangements for visiting customers, including preparing lunches and refreshments, visit schedules, agendas and company documentation - Sourcing additional suppliers and raising new purchase orders to meet unpredictable business demands

- Working closely with agencies and areas of Children’s Services connected through young people in care and accommodating a total of 76 placements- Undertaking professional development courses, including Keeping Yourself Safe, Sexually Inappropriate Behaviours, Child Protection, Caring for other People’s Children, Managing Challenging Behaviour, The Needs and Care of Unaccompanied Asylum Seeking Children and Communicating Effectively With Children with Identity Issues and low Self Esteem