Jane S. Email & Phone Number

Eugene, Or

Global Detection & Prevention of Fraud (EMEA, US, ASIA/PACIFIC)Analyze global electronic payments for fraudulent activity using Cybersource and other online tools. Ensure valid orders get through, cancel suspicious orders and blacklist confirmed fraudulent orders.Analyze transaction data to detect fraud patterns and formulate new fraud rulesAnalyze chargebacks for fraud trends.

Springfield, Or

Tracked and reported system outages including root cause analysis, problem resolutions and mitigation plans.Eliminated inconsistencies in Auto Renewable product set-upsAnalyzed gaps in currency offerings in global stores and Renewal Center.Assisted in launch of code for Redirector project, which optimized renewal process to improve customer experience.

Greater Atlanta Area

Marketing Manager/Team Leader – Owned and optimized client-customer touch points for over 50 retail clients while executing production of over 50 million monthly billing statements for both paper and electronic delivery.• Developed and maintained outstanding relationships with major retail clients such as Wal-Mart, Home Depot, Gap Inc., Lowes, ExxonMobil, and JCPenney.• Process mapped and documented end-to-end marketing systems and procedures.• Led customer data conversion of marketing systems from GE Legacy to First Data Resources ERP platform. Managed ongoing First Data Resources vendor relationship.• Gathered requirements and created detailed project requests for system improvements and funding.• Successfully provided leadership to team of Marketing Analysts who executed client marketing strategies utilizing various highly technical applications.• Identified opportunities to develop and implement monthly billing process improvements which reduced year over year defects by 60%.• Initiated and led quality project to which reduced payment remittance processing costs by minimum of $175,000 per year.• Created detailed user documentation manuals of technical systems and processes for non-technical audiences.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Mba, Information Systems & E-Commerce