Jane Schultz Email & Phone Number

Campbellsport, Wi, Us

Sussex, Wisconsin, United States

Working on multiple commercial/ industrial customer accounts with updates on a daily/ hourly basis while engaging with production managers, Assembly team, quality manager, engineering, outside sales and direct manager.Continues updates on projects, quoting projects, reading schematics, entering Bill of Material and review for exact match. Export & import of bill of material into E2I data base, data entry of purchase orders and acknowledgements to customers.Also providing feedback to customers email/ phone calls, team meetings etc.

Menominee Falls, Wisconsin, United States

2019 to 2020: BRADLEY CORPORATION – Menomonee Falls, Wisconsin$175+ million producer of commercial plumbing and washroom fixtures and accessories Order Analyst/Quotation SpecialistResponsible for converting email requests from Sales Reps and Distributors into detailed quotations defining pricing, products, dimensions and shipping dates. Quotes were included into construction/remodeling projects or replacing items within current installations. Developed quotations by researching products and using a variety of software, including the Epicor/ERP system, Q2O – a quote to order application, and Quotable – a CAD based tool verifying quotations against customer specifications. • Quoted across all categories of the Accessories product line, including: lavatory decks; sinks; faucets; soap dispensers; mirrors; dryers; paper towel/trash holders; partitions; grab bars; lockers; and eyewash stations. • Initiated requests to Engineering for customized products to meet customers’ special needs. Tracked the progress/status of custom requests to ensure customers received a timely answer. • Selected to manage the Grainger quotation requests due to strengths handling a greater level of complexity, detail and urgency.• Quickly adapted to manufacturing and engineering issues due to a mechanical aptitude.

Menomonee Falls Wisconsin

Washington County

Successful owner, entrepreneur, and operator of My Pet Sitters, a leading pet sitting business that serves the greater WestBend, Wisconsin area. Manage sole proprietorship business operations, including financial management, accounting, P&Lmanagement, and billing operations. Handel all external customer-facing operations, including customer service, businessdevelopment, sales, and support. Manage client relations and pet welfare with a high degree of responsibility andaccountability, proven to make decisive decisions in a transparent manner. Successfully provide customer service to a diverse client base, demonstrating patience and professionalism to generatestrong rates of satisfaction and retention. Ensure the utmost quality of pet care and overall client satisfaction, helping safeguard the integrity and reputation of theMy Pet Sitters brand. Propelled My Pet Sitters to become the leading pet sitting business in the greater West Bend, Wisconsin area.

Milwaukee, Wisconsin

Served in a fast-paced call center environment, responsible for answering customer inquiries and calls regarding variousJacobus Energy products and services. Additionally, served in a key account management capacity, tasked with takingorders, canceling accounts, and recording and helping resolve customer complaints. Actively worked to maintain full confidentiality and security of customer information. Helped lead customer support initiatives, implementing corrective plans of action to solve customer complaints andproblems.

Milwaukee, Wi

Served in a multi-dimensional Customer Service Representative role, tasked with handling customer inquiries and recording complaints. Conducted investigations and collaborated across departments to help resolve customer complaints in a timely manner. Ordered tests that could determine the causes of product malfunctions. Obtained and examined all relevant information to assess the validity of complaints and to determine possible causes. Ensured the proper solutions were executed to resolve customer complaints and problems, helping to maintain a high level of customer satisfaction.• Achieved outstanding client working relationships through custom tailored service and support. Repeatedly recognized for achieving high levels of customer satisfaction and service.