• Develop business strategies to connect and integrate digital banking lines of business.• Identify disruptive trends and develop thought leadership in Technology, Digital Banking and FinTech.

• Owned the process design workstream of the analysis, planning and design of Target Operating Model process and organization redefinition with a focus on reducing risk and complexity, increasing efficiency and optimization, and retaining client focus• Organized and led 100 hours of workshop sessions across 12 lines of business to analyze current state and formulate a target state detailed process map; managed communications and gained stakeholder buy-in for role changes across 50 Subject… Show more • Owned the process design workstream of the analysis, planning and design of Target Operating Model process and organization redefinition with a focus on reducing risk and complexity, increasing efficiency and optimization, and retaining client focus• Organized and led 100 hours of workshop sessions across 12 lines of business to analyze current state and formulate a target state detailed process map; managed communications and gained stakeholder buy-in for role changes across 50 Subject Matter Experts and Stakeholders• Planned and organized project governance/status reporting and communication across client and ACN team Show less

• Conducted a Commercial Core Banking Assessment to analyze current and target functionality of transaction processing system by evaluating Strategic, Functional, Technical, Transition and Risk factors• Interviewed SMEs and Stakeholders to document, analyze, and score current and future requirement functionality for Liquidity, Payments, and Receivables• Created 5 year implementation Road Map plan for Commercial System

• Conducted analysis, design, and execution of training during claims migration for over 3,500 learners across 10 business units, including competency definitions, curriculum mapping, journey management, communications• Designed and executed project to develop an innovative Continual Learning Training solution in 6 weeks; solution provided a "choose your own journey" experience for learning in a post migration world. The solution organized a complex system of training into an easy to… Show more • Conducted analysis, design, and execution of training during claims migration for over 3,500 learners across 10 business units, including competency definitions, curriculum mapping, journey management, communications• Designed and executed project to develop an innovative Continual Learning Training solution in 6 weeks; solution provided a "choose your own journey" experience for learning in a post migration world. The solution organized a complex system of training into an easy to understand library. • Advised and aligned on strategic training direction across migration PMO, including acting as the point of contact to respond to urgent requests related to national travel emergencies Show less

• Led a Change Management and Organizational Design Assessment including interviewing all existing Stakeholders, analyzing current state of the organization and roles, and proposing organizational efficiency changes• Created organizational design, communication plan and change management deliverables for all aspects including recruiting, classroom instruction, training delivery, and engagement initiatives. • Led the planning, design, and execution of Culture Definition session and… Show more • Led a Change Management and Organizational Design Assessment including interviewing all existing Stakeholders, analyzing current state of the organization and roles, and proposing organizational efficiency changes• Created organizational design, communication plan and change management deliverables for all aspects including recruiting, classroom instruction, training delivery, and engagement initiatives. • Led the planning, design, and execution of Culture Definition session and leadership planning, leading into the creation of 100 day Roadmap and Action plan• Managed Competency Modeling Assessment and Assessment validation for various roles in Mortgage Process Show less

• Created a Risk Assessment Framework for firm undergoing 20% reduction in operating expenses to pinpoint areas of high employee risk• Performed stakeholder interviews, analyzed business unit and location data to provide risk ratings to each initiative by BU and region, and provided a comprehensive change management action plan to mitigate areas of high risk• Conducted a gap analysis to determine which business units required change management support• Created a journey management… Show more • Created a Risk Assessment Framework for firm undergoing 20% reduction in operating expenses to pinpoint areas of high employee risk• Performed stakeholder interviews, analyzed business unit and location data to provide risk ratings to each initiative by BU and region, and provided a comprehensive change management action plan to mitigate areas of high risk• Conducted a gap analysis to determine which business units required change management support• Created a journey management and managerial change management action plan Show less

Delivered strategic technology initiatives for the business. Managed the entire project lifecycle to build IRA Sales and Management Report to deepen Retail Retirement’s partnership with Community Bank. Experienced with front office IRA sales reporting and back office functions for retirement products. Strong business background with project life cycle experience, including forecasting, scope definition, requirement analysis, development coordination, user acceptance testing… Show more Delivered strategic technology initiatives for the business. Managed the entire project lifecycle to build IRA Sales and Management Report to deepen Retail Retirement’s partnership with Community Bank. Experienced with front office IRA sales reporting and back office functions for retirement products. Strong business background with project life cycle experience, including forecasting, scope definition, requirement analysis, development coordination, user acceptance testing, training, and deployment in an agile environment. Show less