Do you need more time to focus on growing your business? Do you want to be able to do the tasks you love, but are spending too much time on those you don't? Effectively Jane offers Virtual Personal Assistant services for small businesses - let me help you be more effective!

Supporting the successful deployment of Cisco Collaboration applications to help customer increase their employee engagement, customer success, productivity, automation, customer engagement, and reduce their travel and expense costs.

Supporting leaders of this fast-growing scale-up tech company in Learning & Development and Talent Management activities.

Leveraging the broad experience I have gained from over 16 years of working in complex global organisations, I can help your organisation deliver successful learning and talent solutions which can be individually tailored to your specific business needs. I am passionate about delivering exceptional customer service and practical solutions to help your organisation quickly achieve results for the engagement, retention and development of your employees, enabling positive change and delivering… Show more Leveraging the broad experience I have gained from over 16 years of working in complex global organisations, I can help your organisation deliver successful learning and talent solutions which can be individually tailored to your specific business needs. I am passionate about delivering exceptional customer service and practical solutions to help your organisation quickly achieve results for the engagement, retention and development of your employees, enabling positive change and delivering real business results. Some of my areas of expertise are: learning and development, change management, performance management, training program facilitation, corporate communications, talent and succession planning, employee engagement, and competency modelling. Show less

Responsible for coordination and deployment of global talent processes and programs, including performance management, global engagement / inclusion initiatives, learning and development and talent assessment.

As part of the Global Learning & Talent Management Center of Excellence, my role developed, coordinated and conducted learning & development programs to drive professionalism and excellence.

Provided support and expertise for the regional Learning & Talent Strategy Team for Europe and operational support for key projects and initiatives. Worked closely with global and local teams in relation to the Performance Management process, Employee Engagement, Talent Reviews and Succession Planning, Career Development, and Assessment strategies. Managed the Learning Management System for the European region and coordinated the regional training catalogue and schedule.

Led a team of 7 Customer Services Advisors who processed up to 300 calls per day from internal and external customers, responded to queries and liaised closely with the UK Engineering Team. Targeted on KPIs and control of budget. Point of escalation for internal customers and external customers, providing efficient and empathetic Customer Service. Implemented internal IT system relevant to this area of the business.

Received incoming calls from internal and external customers, responded to their queries, processed orders and resolved complaints.

Departmental Manager to a team of three, producing two weekly Property supplements by controlling advertising and editorial content. Account manager for a number of high-profile advertisers, in addition to gaining new business by quoting competitive packages. Achieved maximum targets by thinking creatively and implementing new revenue-generating opportunities.

Responsible for the advertising for various Estate Agents and Retail establishments. Promoted to Property Advertising Manager.