Customer advocate and management of customer orders and return processes including working with buyers, replenishment, receiving, and transportation departments and supply chain to ensure customer satisfaction. Responsible for these processes on the Sam’s and WalMart dry grocery, frozen and chilled accounts. Specific skills used are SAP, Microsoft Office Suite. Also, back up trainer to our Business Process Lead and SAP support specialist for Fort Worth CSC. Member of the Nestle Xperience Secret Service team and the Fun Committee.

BMT Team Lead, Telephone Services Coordinator, CTS Operator at EDS. Telecommunications focus beginning as a telephone services operator on the Xerox Account. Progressed to Business Management Team representative processing move, add, change and delete orders involving all areas of telecommunications. Trained in ACD Administration, Customer Assistance, Voice mail and Local Exchange Carrier support. Promoted to BMT Team Lead. Continued development in telecomm group including mentoring, special projects and creation of team training manual. Proficient in Microsoft Office suite.

Center Director for two Lewisville, Texas locations with responsibility for the care and education of approximately 120 children at each center, ages 1-12. Supervised and trained a staff of 15+ teachers and support employees. Total P&L responsibility for all operations including marketing, budgeting, accounting, payroll, employee direction, customer service and public relations. Implemented computer assisted accounting and management support systems. Served as Assistant Center Director/Educational Coordinator at Richardson, TX location. Responsible for monitoring teacher performance, conducting training sessions and workshops, periodically instructing classes and supervising the center in the absence of the director.