Organized Virtual Assistant and Freelance Customer Support Representative with 7 years of experience. I've worked for different American clients such as The New Cricket Wireless, American Medical & Life Insurance, Comcast, Long Tail Pro, Babylist, and so on. Some of my best qualities are my customer service and data entry skills. I'm a multi-tasker, a fast learner, very punctual, and professional. I am also bilingual, my mother tongue is Spanish and my English level is native as well.
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Data Entry And Operations Support SpecialistSkylight. Sep 2020 - Apr 2021Bogota,D.C., Capital District, ColombiaI worked freelance for this company handling various data entry tasks such as updating product serial numbers and prices, updating project status, verifying duplicate product entries on our database, checking the status on different cameras, and so on. -
Customer Service SpecialistJapan Crate May 2020 - Oct 2020Bogota,D.C., Capital District, ColombiaI worked as a freelance email support agent and virtual assistant. My duties were answering emails mostly with order status concerns or refund requests, adding users on our database and editing profiles, updating data on Google spreadsheets, and updating different order information details. -
Customer Service RepresentativeBabylist Oct 2019 - Jun 2020Bogota,D.C., Capital District, ColombiaI worked as an email and live chat support freelance agent for this company. My responsibilities were to answer questions about clients' order status, cancellations, refunds, any product questions, and account/registry creations. -
Customer Service RepresentativeDating Site Apr 2019 - Mar 2020Bogota,D.C., Capital District, ColombiaI worked as a freelance chat specialist agent for this client. My duty was to chat with users from the site and helping them keep motivated in using our software.
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Virtual Assistant And Support ManaLong Tail Pro Mar 2017 - Apr 2019Bogota,D.C., Capital District, ColombiaI worked freelance for this company as the Support Team Manager providing technical, billing, and informational support for this tool and monitoring other support agents' chats. I also helped them with their Spanish blog by optimizing their articles with the correct SEO settings and keyword placings, and publishing them.
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Virtual AssistantHeroes Apartment Listers Dec 2015 - Feb 2017Bogota,D.C., Capital District, ColombiaI worked freelance for an apartment locator site and a realtor as their virtual assistant. My tasks were inserting leads, following up on customers via text, phone, and email; emailing reports, scheduling appointments, and creating property listing and purchase contracts.
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Customer Service RepresentativeTeleperformance Feb 2014 - Jul 2015Bogota,D.C., Capital District, ColombiaIn this company, I worked for the New Cricket Wireless campaign and my duties were to take calls from this company's clients and provide customer service and technical support, take payments, and provide resolutions regarding their service issues. -
Customer Service RepresentativeCorpocall Aug 2013 - Dec 2013Bogota,D.C., Capital District, ColombiaIn this freelance company, I worked for American Medical & Life Insurance and I was in charge of answering calls regarding people's medical status and transferring the calls to their correct departments.
Jane Suarez Education Details
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Accounting And Business/Management
Frequently Asked Questions about Jane Suarez
What is Jane Suarez's role at the current company?
Jane Suarez's current role is Freelance Customer Service Specialist.
What schools did Jane Suarez attend?
Jane Suarez attended Universidad De La Salle.
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Mary Jane Suarez Partain
Program Director At Women In Cybersecurity (Wicys)Educator. Diversity Warrior. Lifelong Learner.Richardson, Tx -
1flatplanet.com.au -
2seaworld.com, shipt.com -
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